What happens when an Answer Bot trial expires?
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Question What happens when an Answer Bot trial expires? Will I need to update my Answer Bot triggers? Will I lose all of
Why do I see tickets with the requester set to Unknown (Answer Bot)?
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Question Why do I see tickets with Unknown (Answer Bot) as the requester? Answer Tickets with Unknown (Answer
How do I create a condition in the bot builder to check when no agents are available?
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Issue symptoms How do I create a condition in the bot builder to check when no agents are available? Resolution steps
Quickstart guide: Autoreplies
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What's my plan? Fastpath: Admin Center > Channels > Bots and automations > Article recommendations
Understanding how Answer Bot works with your content
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What's my plan? This article offers a high-level overview of how Answer Bot works. It includes the following topics:
Zendesk bot resources
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What's my plan? Attention: Zendesk has renamed our bot capabilities. Answer Bot is now