Customer Stories
The best in the business use the best in service
The companies you know and love share their experience with Zendesk
Zendesk Startup CX Awards: Trust & Will
Read customer storyZendesk helps BtcTurk scale while keeping CX a priority
Read customer storyZendesk Startup CX Awards: Ascent360
Read customer storyFurlenco serves customers better by listening to data
Read customer storyZendesk Startup CX Awards: MadHive
Read customer storygreytHR: From startup to leader with superior customer service
Read customer storyZendesk Startup CX Awards: Storyhub
Read customer storyZendesk Startup CX Awards: Atom Finance
Read customer story年龄的学习提供CSAT得分新高+ 30% efficiency increase
Read customer storyPURE delivers innovative internal support with a boost from Assist
Read customer storyFoundant: Growth powered by great client relationships
Read customer storyImmunotec transforms CX with Premier Enterprise Support
Read customer storyGenial invests in Zendesk CX to serve a growing financial market
Read customer storyWarren's CX platform designed to delight investors
Read customer storyZendesk Startup CX Awards: Firstbase
Read customer storyZendesk Startup CX Awards: Studs
Read customer storyZendesk Startup CX Awards: NutriSense
Read customer storyZendesk Startup CX Awards: Lang.ai
Read customer storySoftware & Technology
Riley Cillian connects millions with greater efficiency and inclusion
Read customer storySpartan Race champions messaging for scaling support
Read customer storyftrack: One CX ecosystem powering 24/7 global support
Read customer storyHow Zendesk helped Skroutz handle a 10X increase in CX activity
Read customer storyUpStack boosts sales and doubles revenue with Zendesk Sell
Read customer storyZeroFox: New CX solutions to support hypergrowth
Read customer storyMode uses messaging to drive better customer experiences
Read customer storyDorm Room Movers grows its business with cutting-edge messaging
Read customer storyHeartFlow scales with Zendesk to transform heart healthcare
Read customer storyUnity saves $1.3 million with Zendesk automations + self-service
Read customer storyFour Winds Casinos meets online gaming demands amid high growth
Read customer storyWine.com drives loyalty with personalized service + live chat sommeliers
Read customer story斯台普斯加拿大对Zendesk Maest亚博roQA empower agent success
Read customer storyRhythm Energy empowers growth and agents with agile CX
Read customer storyCompass delivers white glove customer service at scale
Read customer storyConrad Electronic's customer care: the digital pioneer for techies
Read customer storyInternet & Mobile
Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution
Read customer storyRetail & eCommerce
OLX + Zendesk: Massive reduction in global ticket volume with self-service
Read customer storyMedia & Entertainment
Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK
Read customer storySoftware & Technology
o9 + Zendesk: Saving time & simplifying support in supply planning
Read customer storyTravel & Hospitality
Agoda + Zendesk: Connecting travel partners and employees with effective service
Read customer storyInternet & Mobile
Dailymotion builds customer relationships and brand loyalty with Zendesk
Read customer storySoftware & Technology
Mailchimp + Zendesk: Using the voice of the customer as a north star
Read customer storyEducation
Udemy + Zendesk: Keeping customers happy while scaling global support for 14M users
Read customer storyFinancial Services
PayNearby + Zendesk: Building resilience by strengthening relationships
Read customer storySoftware & Technology
DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies
Read customer storyKajabi turns to AI and self-service to meet quadrupled service demand
Read customer storyCallHub targets more business through satisfied customers
Read customer storyCorkcicle scales B2C sales with next-level support
Read customer storyKaizen Gaming bets on fast omnichannel support + 360 degree views
Read customer storyGalls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue
Read customer storyBombBomb + Zendesk: Building real relationships through technology
Read customer storyRetail & eCommerce
Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume
Read customer storyFinancial Services
Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support
Read customer storyFinancial Services
Homebridge + Zendesk: Scaling support and serving customers well
Read customer storyInternet & Mobile
Foursquare + Zendesk: Lightning-fast self-service for a growing customer base
Read customer storyInternet & Mobile
Evernote saw a 17% reduction in ticket volume after configuring their help center
Read customer storyInternet & Mobile
99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel
Read customer storyMediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service
Read customer storyZendesk helps Veeva handle 35K tickets each month
Read customer storyVimeo + Zendesk: Building a custom solution
Read customer storyWargaming conquers its KPIs with Zendesk
Read customer storyAirbnb + Zendesk: building a powerful solution together
Read customer storyTesco + Zendesk: 460,000 Employees, effortlessly self-served
Read customer storyStanley Black and Decker + Zendesk: Unified Support
Read customer story城市圣保罗:驾驶管理的透明度ment with Zendesk
Read customer storyMore customers, less tickets: How Hotjar doubled its self-service score
Read customer storyIllinois Court Help + Zendesk: Building more accessible support for court users
Read customer storyHeliosX + Zendesk: Streamlining support and driving revenue
Read customer storyAgile support gives Early Learning Indiana a competitive edge
Read customer storySMC + Zendesk: Streamlining customer support into a single, global solution
Read customer storyOptimizing social messaging for a frictionless customer experience
Read customer storyDriving growth through CX Maturity
Read customer storyHarbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service
Read customer storyUdacity + Zendesk: Best-in-class with the metrics to prove it
Read customer storyHow social messaging helped a support team make €1 million in sales
Read customer storyPolaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent
Read customer storyTile + Ada + Zendesk: Achieving 291% ROI on CX investments
Read customer storyIndigov + Zendesk: Keeping government moving and citizens smiling
Read customer storyElkhart Community Schools + Zendesk: A better everything
Read customer storyCredit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience
Read customer storyIn Good Taste + Zendesk: Going from zero to a million bottles sold online
Read customer storyBAUHAUS + Zendesk: the power of WhatsApp
Read customer storyBlack Rifle Coffee + Zendesk: fueling explosive growth
Read customer storyRaddish Kids + Zendesk: Increased conversions and a connected remote team
Read customer storyCalvert County + Zendesk: Lowering costs, improving vaccine distribution
Read customer storySmiles + Zendesk: Conversational support boosts retention
Read customer storyDrizly + TaskUs + Zendesk: Meeting unprecedented demand
Read customer storyBiobot + Zendesk: Rapid growth, quick implementation, strong results
Read customer storyFullStory + Zendesk: Reducing ticket volume by 25% and saving agents time
Read customer storyIdeagen + Zendesk: Lowering complexity and building collaboration
Read customer storyNorthmill Bank + Zendesk: omnichannel, personalized, scalable support
Read customer storyNovo + Zendesk: The power of a seamless, unified support platform
Read customer storyGlofox + Zendesk: How a data-driven approach to support paid off
Read customer storyZendesk + Careem: One crisis and one Super opportunity lead to greater strength
Read customer storyEquisoft + Zendesk: Digital transformation pioneer reimagines client support
Read customer storyBeloit College + Zendesk: How a school’s IT team transformed its workflow
Read customer storyGrubhub + Zendesk: Built-in resilience results in more opportunity
Read customer storyABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support
Read customer storyZendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic
Read customer storyKOJ Group + Zendesk: Speedy implementation, near immediate savings
Read customer storyDANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space
Read customer storyCarousell + Zendesk: Expanding with multilingual self-service
Read customer storyBitkub + 亚博Zendesk:民主化cryptocurrency exchange through simple, secure access
Read customer storyKhan Academy + Zendesk: Helping remote learners during a global pandemic
Read customer storyImpossible Foods + Zendesk: Data-led customer support
Read customer storyZendesk for Financial Services: Azimo, EBP, and Flywire
Read customer storyDiscord + Zendesk: Using deflection, automation, and AI to scale support globally
Read customer storyGitHub + Zendesk: Building a unified support platform
Read customer storyKeep Calm and Support On
Read customer storyKeeping people connected during quarantine
Read customer storyJunkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets
Read customer story1-Stop Connections elevates its customer experience with Zendesk
Read customer storyAzerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service
Read customer storyAutomattic manages its virtual global support organization with Zendesk
Read customer storyFast-growing Bolt goes from data blind to data driven with Zendesk
Read customer storyDaniel Wellington seamlessly scales customer service worldwide with Zendesk
Read customer storyGympass takes a healthy approach to scaling customer service
Read customer storyInfinity + Zendesk: Pampering film aficionados of Italy
Read customer storyFaberlic moves 10x faster by bringing support under one solution
Read customer storyAccent Group + Zendesk: Customer focused care across 13 brands
Read customer storyCDNetworks cuts customer inquiries in half with Zendesk Support
Read customer storyDom & Tom gets process-driven with Zendesk Sell
Read customer storyBirchbox + Zendesk: Breaking the mold in beauty and customer service
Read customer storyJetBrains develops custom support for its developer community
Read customer storyBetter service, better products: How Zendesk helps iCard grow its customer base
Read customer storyKEEN puts its best foot forward with customers and partners
Read customer storyCCI Systems turns to Zendesk to keep customers connected
Read customer storyFullscript + Zendesk: Enviable CSAT scores with omnichannel support
Read customer storyIngersoll Rand + Zendesk: Powering distributors
Read customer storyamaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support
Read customer storyWith Zendesk, Big Fish Games reduced wait time by 16%
Read customer storyGoFundMe strives for uber-fast first response times
Read customer storyCarsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide
Read customer storyACLU + Zendesk: Better internal collaboration
Read customer storyHandy saved 60% on CX costs by switching to Zendesk products
Read customer storycleverbridge saw a 24% ticket deflection rate with Zendesk Guide
Read customer storyBrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support
Read customer storyInstacart + Zendesk: A solution too good for just one kind of customer
Read customer storyThe support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel
Read customer storyAcquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support
Read customer storyCoursera recognized Zendesk Support as a system they could grow with
Read customer storySee how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers
Read customer storyInVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API
Read customer storySee how Fiverr uses Zendesk Support to serve its thriving marketplace
Read customer storySee how Animoto leveraged light agents and a knowledge base to scale support
Read customer storyBox+Zendesk: Measurable results from putting the API and Apps Framework to work
Read customer storyGroupon + Zendesk: Scaling support for global business
Read customer storyFCC + Zendesk: Saving taxpayers 85% with greater transparency and faster replies
Read customer storyBaubleBar chose Zendesk Support for its integration with Magento
Read customer storyThe City of Hampton uses Zendesk Support to Increase internal engagement
Read customer storySupporting the world's largest online fundraising community with Zendesk Support
Read customer storyUsing Zendesk Guide to redefine the user experience
Read customer storyJibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase
Read customer storyFirst response time to 250 stores improved by 73%
Read customer storyZendesk Talk helps Adslot maintain 95% customer satisfaction
Read customer storyCotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform
Read customer storyAllSaints saw a 14-point NPS® increase over 12 months
Read customer storyEdmunds Live Help relies on Zendesk Chat for 50% of their volume
Read customer storyAurora Fashions supports multiple brands and delivers an omnichannel experience
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