专家知识Empowerment Network - Guru is an integrated knowledge management solution that unifies your organization’s collective knowledge, verifies its accuracy and empowers your revenue teams (support, sales and success) to confidently and more quickly respond to questions, accelerate first call resolution rates and decrease handle times. Guru’s AI powered integration and browser extension brings your agents the knowledge they need, coaching them in real-time within the Zendesk Suite - Support, Chat, Guide + Voice. The more you use Guru, the smarter it gets.

Unify Zendesk Guide within Guru’s knowledge network, establishing a single source of truth across all knowledge sources, documents, and teams. Search or suggest real-time knowledge, within all of your enterprise applications. With built-in Q&A functionality, Guru also suggests the appropriate subject matter expert to answer your questions, based on the context of the question.

Your agents will love how quickly they can get up to speed and be prepared for every call with consistent, accurate and easily accessible information. With Guru, the knowledge you need to do your job finds you - when and where you need it most.