Netomi for Support

The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies includingWestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as aGartner 2019酷供应商在CRM和客户tomer Serviceand featured as a Growth Vendor inForrester's New Tech: Conversational AI For Customer Service.

With the Netomi Virtual Agent, you can:

• Delegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention
• Leverage AI-powered recommended replies to help your agents work faster
  
• Train from historic email, chat and messaging data or select from our pre-trained AI conversational and industry-specific skills
• Integrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions
• Access real-time analytics and reporting within the Netomi AI Studio dashboard

The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.