Issue symptoms
I can't log in to my Zendesk account.
Resolution steps
There are several reasons that may cause you trouble logging in. There are also a lot of products and resources you may be trying to access.
This article includes the button below that will try and help you log into your account after you select your subdomain. Once logged in, you can use theproduct trayto navigate to other products:
If you are still having trouble, find the section below that matches your problem and product to get help signing in.
Support accounts
Chat-only accounts
Sell accounts
Mobile apps
Support account agent login
Make sure you are at the correct login page using the subdomain of the account you wish to enter. If you do not know your subdomain, use theZendesk login reminder tool. Make sure to clickI am an Agenton the sign-in screen:
If you are at the right place, but still having trouble, use these articles for your specific situation:
- How do I reset my password when I can't sign in?
- Accessing your Zendesk account when your SSO service is down
- I use 2-factor authentication and am locked out
- Error: Refused to connect
If the above articles don't help
- Go toyoursubdomain.zendesk.com/access/normal and attempt to sign in using your Zendesk credentials. The option toget a new passwordwill not be presented until you try and log in at least once.
Note:If your company uses single sign-on, reference the above article on accessing your Zendesk account when your SSO service is down instead. - Clear cache and cookieson your web browser and try to sign in at the
/access/normalURL again. - Open an incognito or private browsing window in your web browser and try the
/access/normalURL from within that window. This helps remove any extensions or other things that may be interfering with your login or use of Zendesk.
Chat-only accounts and Chat-only agents
- Make sure you using the correct login page for chat-only accounts:dashboard.zopim.com
- How do I reset my Zendesk Chat password?
- How do Chat-only agents log in to Chat?
Sell accounts
- For Zendesk Sell accounts, see the section:Zendesk Sell accounts: resetting a password.
- For Sell Legacy accounts (that is, if your Sell account was created before January 7, 2020, and has not been migrated to Zendesk), see the section:Sell Legacy accounts: resetting your password.
- For issues signing in to Sell, see the section:Troubleshooting sign in issues.
- If you are logging in to Sell for the first time afterconnecting your legacy Sell account to the Zendesk platform, see this section:How do I sign in to a Sell account on the Zendesk platform for the first time?
22 Comments
Hi,
I'm getting a page does not exist message when trying to access ticket urls and the link to login as an agent or as a customer to zendesk. This was working until a about 30 minutes ago.
I'm also getting as access denied message when trying to access the zendesk account url that I received
Would be great to get help in this one
I'm going to create a ticket on your behalf so that our team can take a closer look at it.
You can expect an email shortly!
Marine- can you send a ticket for us as well? We can't sign in to help.ihealthagents.com using SSO or regular login credentials.
I've just created a ticket for you - you can expect an email shortly!
谢谢你的排序out my issue.
Hi,
I tried to reset one of the customer accounts and am now getting the same page does not exist (as customer) and access denied (when accessing as agent or admin)
Looks like you successfully logged in to your account when checking from my side now!
If you're still getting issues, please let me know through the ticket that we've created for you. You should find an email associated in your inbox!
HiMarine
I am trying to login to my accounthttps://gotechark.zendesk.comand I am getting the same error that the page doesn't exist.
你能帮我们智慧,帮助创建一个票吗h this as well?
Ticket created. You should find an email in your inbox soon!
Hello, I am unable to connect through Patreon, through Gmail. When I use agent, it just load error and go back to ask for email and password, and when I use my email, and password, which is correct, I tried just now login to Patreon, it worked, but through zendesk it says incorrect password, also not receiving reset email....
Are you experiencing issues logging into Zendesk outside of the Patreon integration? Are you using Support or Chat? Any additional information you can provide may help us point you in the right direction.
Thanks!
Hello Everyone,
Hope someone can assist me on the issue which our agents are facing frequenetly,when the agents are trying to logging into Zendesk Support through Google SSO. After multiple attempts, our agents were able to access to Zendesk support portal.
Below is the screenshot of the error.
To assist you better, I've created a ticket on your behalf so we can troubleshoot this issue together. Please check your email for more information.
I cannot log into my account. This has happened repeatedly to me and my colleagues that we are randomly thrown out of zendesk and then cannot log in again.
As a side note, a public forum is not an effective way to provide support
I'm going to create a ticket on your behalf so our Customer Care team can dig into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
This is very annoying! I can't access my account for days now!! And no one bothers to help.
This is what I see when trying to access my account. I have tried safari and chrome and cleared cache and cookies as well. I allowed all cookies on chrome and tried incognito windows as well. Apparently agents only know how to advice to clear cache!
I have reintegrated my whole support system according to zendesk and this is really slowing my company down.
PLEASE help me on this one.
Thanks for taking the time to share this with us! I've reached out internally to our Sales team so they can work with you to get your account reactivated. You should receive a follow up email from them shortly. If there's anything else I can assist with in the meantime please let me know!
I just opened a trial account and I got thisFor your security, contact Zendesk Customer Support. They'll help verify your account and get you on your way.
i just created an account with Zendesk and already verify it through email but this error message keep reoccurring , i can't access the dashboard 'For your security, contact Zendesk Customer Support. They'll help verify your account and get you on your way.
Hi Brilliant,
Let me create a ticket on your behalf so I can properly assist you with your concern.
Kindly wait for an email notification regarding this ticket. Stay safe!
Got 2 agents been locked out recently. Forgot password does not work
https://techbelt.zendesk.com/access/helpdoes work but the password reset email never arrives
Hey Matthew, I don't think this is one the community is going to be able to help with. Have you tried contacting our support team about this issue?
Here'show to contact Zendesk Customer Support
Pleasesign into leave a comment.