Issue
When trying to connect a Shopify Store with Zendesk, I get the following error message in Shopify:Oops, something went wrong.
Resolution
This error message is displayed when an administrator has insufficient privileges in Shopify to perform the installation of the integration. The administrator in Shopify must have the following permissions to set up the integration:
- General > Orders
- General > Customers
- General > Apps and channels
- Online store > Themes
- Administration > Manage settings
Once granted the above permissions, the administrator should see the Shopify Oauth Permissions page when they next attempt to connect the integration.
For more information on the Shopify integration, see the article:Setting up the Shopify integration for Support and Chat.
4 Comments
We have an error which is not been discussed on this centre, can you advise on 'An error has occurred with your Shopify connection. Try reconnecting the integration.'
We have disconnected and reconnected our stores but to no avail and also provided an HAR file. Please advise [ticket 11540479]
Yes, I second this. We are experiencing the same issue this morning. It was working until today as normal. I have enabled/disabled the app but it has not solved the issue. Please escalate Zendesk. It is not letting me reinstall the app as it is not recognising my subdomain either.
When I enable/disable it looks like it's loading the Shopify side bar, then prompts for a login which does nothing. Please reach out for screenshots.
We are aware of this issue regarding Shopify app connection issue. Our team has provided a solution for this one, you will need to断开连接andreconnectyour Shopify storefronts from the Admin Center.
I hope this helps. Thank you!
Gabriel Manlapig
During yesterday, we followed that guidance and it didn't work.
Thanks for your response however, I didn't hear back that it had been resolved from my enquiry with your team - I notified them. We found Zendesk to be working again when our team signed-on this morning (GMT, 8:30 / 7:02 AM CDT).
Pleasesign into leave a comment.