To verify your business for a Talk number

1. InAdmin Center, click theChannelsicon () in the sidebar, then selectTalk and email > Talk.
2. Click theBusiness verificationtab.
3. On theBusiness verificationpage, clickStart verification.
4. On theNew business verificationpage, choose the country where you want to purchase a phone number and the type of phone number you want to purchase, for example,LocalorMobile. Make sure to check the country and phone number type carefully. If you need to make any changes after this step, you'll need to restart the verification process. When you are finished, clickNext.
   Note:The available phone number types might differ depending on which country you choose and the numbers Zendesk currently have in stock. Additionally, some countries might not need business verification. If you don't need to submit verification, you can continue withAdding Talk phone lines.

   

5. On the next page, provide information about your business. The requirements will differ from country to country though typically you'll be asked for your business name. When you are finished, clickNext.

   

6. In the next section, review the supporting documents you need to supply then clickAdd supporting documentto upload a scan of the supporting documents for your verification..

   

7. On theAdd supporting documentpanel, choose the document type you want to upload to support your business verification. Then, drag the document scan file you want into theDrag files here or select to upload从你的Mac仪或Windows资源管理器应用程序。After you select the file, you might be asked to provide more information such as your name.

   Documents must be in JPG, PNG, or PDF format and the maximum file size is 5MB.

   Important:You are required to upload a supporting document for each requirement listed in the table. If a document can support multiple requirements, you do not need to upload the same document more than once. Failure to provide the correct supporting documents will result in your application getting rejected.
8. When you are finished, clickNextto return to the previous page then continue adding supporting documents until you've uploaded everything you need to support your business verification application. When you are finished, clickNext.
9. Enter a nickname for the business verification. This is the name you'll use to locate this business verification and see its status on theBusiness verificationtab. You'll also need this nickname when you purchase a phone number.

   

10. When you are finished, clickSubmit for review.
11. Next, you'll see a panel showing the terms of service and privacy information about your business verification submission. You must clickAccept termsto continue, otherwise clickCancel.

Your business verification request is submitted. You can see it and all your other requests from theBusiness verificationtab.

The review process can take up to three business days. See the next section,Monitoring the status of your business verificationto check how the review is progressing.

Once your application is accepted, you can purchase a phone number for the country and number type that matches your approved business verification.

For help purchasing a Talk phone number, seeAdding Talk phone lines.

TheBusiness verificationpage in the Talk channel contains the most up-to-date status of your submissions.

To open the Business verification tab

1. InAdmin Center, click theChannelsicon () in the sidebar, then selectTalk and email > Talk.
2. Click theBusiness verificationtab.
3. On the business verification page, you'll see a list of the status of all current business verifications.

Use this section to help you answer some of the most frequently asked questions about business verification for Talk numbers.

• How do I find out the relevant regulations for a country?

  The most up-to-date regulatory requirements for each country can be found in thePhone number regulatory requirementsarticle.

• How long does it take for business verifications to get reviewed?

  Business verification submissions are reviewed within 3 business days. You can check the Business verification page in Talk settings to see if your submission has been accepted or rejected. In the event that your business verification is not reviewed within 3 business days,contact Zendesk Customer Support.

• What should I do if my business verification submission gets rejected?

  If your business verification submission was rejected,contact Zendesk Customer Supportand we'll help you resolve any issues. Before you contact us, review the most common reasons why business verifications get rejected in the next question. If you think you made an error, you can restart theverification process.

• What are some common reasons why business verifications get rejected?
  • The document you uploaded is not legible.
  • The document you uploaded is not acceptable proof of identification.
  • The document you uploaded has expired.
  • The address on the document you uploaded does not match an address you manually entered on the business verification page.
  • The business information on the document (for example, the business name) does not match the information you entered on the business verification page.
  • The government office you selected in the identity record does not match what is on the document you uploaded.
  • You haven't provided all the required information.
  • You did not supply an ID that matches the name listed on the business registration.
  • The identity document must show both the front and back of the identification.
  • The identity document shows that the applicant is younger than 18 years old.
• How do I delete business verifications from Zendesk?

  To delete any business verifications you've previously created,contact Zendesk Customer Support.

• How do I update/edit existing approved business verifications if information relating to my business has changed?

  To update your business details,contact Zendesk Customer Support.

• Where can I find the regulations underpinning the Zendesk regulatory requirements page?

  The requirements come from multiple sources and therefore generally cannot be found verbatim in the local regulations. The sources we use are primarily the text of the regulations, direct conversations with regulators, industry best practices, the standards of telephone carriers, and our experience in handling requests by government and law enforcement agencies.