Question
What are the most common Talk error messages?
Answer
Below are the common error messages displayed by Zendesk Talk:
- Invalid number
- Outbound Calling disabled
- Your browser has suspended your audio. Click here to re-enable
- You cannot make calls to this country. [...]
- Blocked number
- Cannot connect to number
- No answer
- Sorry, Talk is unavailable right now
- There was an error completing your call
- Talk is experiencing an issue […]
- Zendesk Talk encountered an error. Try enabling again. (EC5)
- Verification could not be submitted for review. Give it a moment and try again.
- International calling is disabled by default [...]
Invalid number
TheInvalid numbererror usually means the number you entered is incorrect. However, it can also appear if you try to call a premium number, a number you have to pay to call, which is not supported by Zendesk or Twilio.
Outbound Calling disabled
TheOutbound Calling disablederror message appears if you don't have outbound calls enabled. You must have at least one number enabled for outbound calls.
To enable outbound calls
- InAdmin Center, click
Channelsin the sidebar, then selectTalk and email > Talk. - SelectLines, and open the line that shows the error message.
- UnderSettings, enableAllow outbound calls?
Your browser has suspended your audio. Click here to re-enable
To fix this issue, see the article:Why do I see the error message "Your browser has suspended your audio. Click here to re-enable"?
You cannot make calls to this country. [...]
ContactZendesk Customer Supportand provide the number you are trying to call.
Blocked number
The error messageBlocked numbershows up when Twilio identifies a number as high risk of fraud or due to regulatory reasons. ContactZendesk Customer Supportfor further help.
Cannot connect to number
The number you are calling isn't formatted correctly. The international standard isE.164and can have a maximum of fifteen digits.
[+] [country code] [subscriber number including area code]
If the number is valid, see the article:Talk error: Cannot connect to number.
No answer
Zendesk shows theNo answermessage if the call isn't accepted by the receiving party. This could be due to the number you are calling being busy or not turned on, and that number does not have a voicemail.
Call the number again later. If this message continues to display, use a tool such asnumverifyto confirm whether the number you are dialing is valid.
Sorry, Talk is unavailable right now
Agents see this error if they are disconnected from the internet or if they struggle with their network. The message may also show up if亚博orTwiliois having a service incident.
There was an error completing your call
这个错误时显示无法pl交谈ace an outgoing call. This could be due to aZendesk outageorTwiliohaving an outage.
Talk is experiencing an issue […]
Zendesk shows this error message when there are connection delays between your computer and account. Your calls are still routed to the queue, but there are issues routing the call to your agents. There could also be a delay in opening the new ticket for the call you are answering.
When Zendesk recovers and calls are flowing normally again, hard refresh your browser to clear this error.
If you see this message frequently, contactZendesk Customer Supportwith timestamps of when this happened and their respective timezone.
Zendesk Talk encountered an error. Try enabling again. (EC5)
EC# errors are often caused by your network or router configuration. This can occur anywhere along with the network, but often they are the result of local network limitations, or from a computer that does not meet the minimum requirements to make the connection.
For troubleshooting steps for this error, see the article:How can I troubleshoot Talk issues?
Verification could not be submitted for review. Give it a moment and try again
When you upload a business verification document to purchase a Talk phone number, ensure that the requirements have a green tick before proceeding. For more information, see this article:Verifying your business for Zendesk Talk phone number purchasing.
International calling is disabled by default. Contact our Customer Support team if you want to enable international calling
To enable international calling on your account, the account owner must contactZendesk Customer Support. Added fees will apply to the cost of international calls.
7 Comments
This looks like a configuration on your own device. I would advise you to check online tutorials depending on the kind of software you use on your device, such as Microsoft, Apple, etc.
I hope this helps!
GabrielI can't see my original message anymore in here - so I'm unsure what I last reported seeing the time passed?
Correct me if I'm wrong here but it sounds like you're experiencing issues with the audio output not switching devices correctly? If so, I'd actually recommend reaching out directly to our customer care team in your own account using these instructions:Contacting Zendesk Customer Support
What you're experiencing doesn't sound like expected behavior so we will want to take a look at your account and see why this issue is occurring.
Let me know if you have any other questions for me in the meantime!.
Brett BowserI have previously spoken about this and no solution was offered. I have the audio output set to my laptop speaker so I can hear when an inbound call rings (without having to wear headphones all day). The headphones are connected via USB and when I wish to answer the call, I switch the output to headphones. Upon doing so, many times, the audio cuts out completely. If I switch batch to the speaker it can work but that isn't a productive way of working when you're in an office and can't hear through the speakers alone, what the customer is saying.
I am getting this message when I try to call a number or text a number that is clearly a USA number.... any help here?
Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are selecting the USA number before making the outbound call
Pleasesign into leave a comment.