You can use the views provided in theLeads,Contacts, andDealspages to select multiple recipients for a single email message. This feature is not available on the lowest Sell plan.
This article covers the following topics:
Sending a bulk email message
In Sell, you can send emails in bulk using the following instructions, or you can set up the MailChimp email integration in Sell to send emails in bulk (seeMailChimp Integration).
To send a bulk email message
- Select theLeadsorContactsorDealspage.
- You can use either the Index or Table views on theLeadsandContactspages, or the Stage or Table views on theContactspage.
- 选择复选框旁边的名字啊r contact or deal.
- (Alternatively) If you want to select all items in a view, click theSelect Allcheckbox at the top of the list.
- When you’ve selected all the leads or contacts you want to send the email message to, clickEmail(
).
- The Communication Center is displayed with a blank email message addressed to the leads, contacts, or primary contacts of the deals you selected. Enter your email message, then clickSend Email.
The recipients of a bulk email message are not aware that the message has been sent to other recipients.
Bulk send limitations
Zendesk Sell allows each user on an account tosend up to 300 emailsper rolling 24 hour period. Since certain email providers often limit the number of emails allowed to be sent out within a day, this limit helps to prevent you from exceeding that limit. If you reach the 300 emails limit in Sell,reach out to the Zendesk Customer Support teamto increase your daily limit to match your email server's limits.
5 Comments
Hi Zendesk,
I'm a support agent that uses Zendesk. We have around 800 clients that we need to notify (need to verify their addresses or names etc). We have their emails. I don't think they are in any existing contact list that's in zendesk (we pulled the emails from our logistic system). Is there anyway I can bulk send emails/create help desk tickets for them at the same time? Thanks in advance!
Hi@...,
It is my understanding that you are referring to our Support product (not Sell) and are trying to verify end users! If that is the case, here is the article onverifying an end user's emailandbulk updating users. If you have a moment, I would suggest posting some feedback about this process in ourCommunity Feedback Sectionbecause at this time you can either manually verify an end user's email or use our API for bulk actions. I'm afraid there is not a bulk verify option in the product at this time.
Additionally, the articleCan I bulk create tickets to email my users?should hopefully address your second question.
I hope this helps!
Is there any way to cc other members of my team when sending a bulk email?
Hi Nathan, unfortunately, you can’t cc any users on a bulk email. This feature is only available when sending regular emails through Sell. If this would add a lot of value to Sell I would definitely suggest voicing this as a feature request on our UserVoice page so others who may be looking for this added functionality can upvote your request. Our Product Team takes into consideration posts/upvotes on this page when designing the product roadmap, I've linked both of these below:
https://support.zendesk.com/hc/en-us/community/posts/360003244787-Community-Discussion-Share-your-ideas-for-improvements-to-the-Zendesk-Community
https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell
Best,
Austine Hipol
Customer Advocate | Zendesk Sell
Zendesk Sell CRM
Visit ourSupport Center
Contact us:
+1 888-670-4887
support@zendesk.com
(Mo-Fr, 8am-5pm, Pacific Time)
If you need to send more emails without limitations, you can tryProactive Campaigns for Zendesksupport. Run 2000 or even 10000 emails from our backend even with a closed browser. Also, create a customer mailing list filtered by specific criteria to include in your campaign.
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