In a Guide theme, there is one page template each for article, section, and category by default. Guide admins cancreate additional templates for article, sections, and categories. If your live theme has multiple templates for these template types, you can change the template for an article, section, or category at any time.
Agents can change the template on any article they have permission to edit. You must be a Guide admin to change the template for a section or category.
Changing the template for an article
If you havemultiple article templatesin your live theme, you apply a template when you create a new article. You can change the template on an existing article at any time.
Agents can change the template on any article they have permission to edit.
To change the template for an article
- In your help center, navigate to the article you want to edit, then clickEdit articlein the top menu bar.
Alternatively, in Guide, click theManage articles() icon in the sidebar, then select an article from an article list to open it in edit mode.
- In the sidebar, clickArticle settings.
- Click theTemplatemenu, then select a template.
You might have to scroll down to see this option.
- ClickSave.
The live article is updated with the new template. You cannot preview this change in the article editor.
Changing the template for a category or section
If you havemultiple category or section templatesin your live theme, you apply a template when you create a new category or section. You can change the template on an existing category or section at any time.
You must be a Guide admin to change the template for a section or category.
To change the template for a category or section
- In your help center, navigate to the category or section you want to edit, then clickEdit categoryor编辑部分in the top menu bar.
Alternatively, in Guide Admin, click theArrange content() icon in the sidebar, then click the title of the category or section to open it in edit mode.
- In the sidebar, click theTemplatemenu, then select a template.
- ClickUpdate.
The live category or section is updated with the new template.
4 Comments
Our plan is professional plan. Can we change the theme template for an article, section, or category in our help center?
Unfortunately, this feature is only available to Guide Enterprise plan and up. This is the next plan after professional so you might want to check with your AE for a possible upgrade.
hey,
Any api endpoint to set a particular template as its take default template and cant find API for it.
Hello Dinesh,
Unfortunately, I am afraid to say that setting or updating the templates is not currently available via API.
Pleasesign into leave a comment.