Zendesk provides two features that provide additional security for your account. Advanced security functionality is included in some Zendesk Suite plans and can be purchased separately as an add-on for some Support plans.
This article includes the following sections:
About the advanced security functionality
Advanced security functionality includes:
- Enhanced Disaster Recoveryenhances the protection of your Zendesk data and provides for faster recovery in the event of a disaster that interrupts your Zendesk service.
- Advanced Compliancehelps you fulfill your obligations under theHealth Insurance Portability and Accountability Act (HIPAA)。有了这个特性,你有能力to enter into a Business Associate Agreement (BAA) with Zendesk.
Note: If you're an existing customer who purchased the original Advanced Security add-on, you can continue to renew this add-on for your account. See the PDF attached at the end of this article for information about this legacy add-on.
Exceptions to advanced security functionality
In addition to the exceptions mentioned in the Enhanced Disaster Recovery and Advanced Compliance articles, the advanced security functionality also may not apply to the following services:
- Zendesk Net Promoter Score (NPS) Surveys
- Zendesk Explore. SeeHIPAA considerations when using Zendesk Explore
- Other services managed and hosted by third parties and the data you enter into these other services, as defined in ourMain Services Agreement。
Click hereto learn more about security for Zendesk Talk. For the other services listed aboveclick hereto learn more about Zendesk security.
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