While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information.
To put a customer on hold (Team, Professional, and Enterprise)
- In the Talk console, click the pause button (
).同时,customer hears the on-hold music and you hear a beep every 15 seconds. Click the pause button again to take the customer off hold.
To mute your microphone (all plans)
- In the Talk console, click the microphone button (
). Click the button again to unmute your microphone.
2 Comments
Is it possible to disable or at least change the beep noise every 15 seconds?
Currently, it is not possible to configure the beep every 15-seconds. There's no option within the Talk settings page to disable or change the duration when the beep occurs and change the beep sound as well. The beep sound can only be heard by the Talk agent as a reminder that they're still on a call with a customer.
If you have some time, I recommend that you start a post about this in our反馈——声音(讨论)using theProduct Feedback Post Template. Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. Thank you!
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