Displaying your last 100 customer satisfaction ratings is more advanced to set up than using the ratings box widget to display totals. For more information on the ratings box widget, seeDisplaying satisfaction ratings totals and an overall score.
[1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 1, 1, 1, ...]You must be an administrator to use this feature.
Accessing your last 100 ratings
You need to turn on satisfaction ratings, if you haven't already done so. Then you can access your last 100 satisfaction ratings.
- In管理中心, click the人icon (
) in the sidebar, then selectConfiguration > End users. - Click theSatisfactiontab.
- Make sure thatAllow customers to rate ticketsis selected and that you have at least 100 ratings.
If you don't have at least 100 ratings, you'll see the following message.
- SelectAllow me to display public satisfaction statistics.
- ClickSave Tab.
The page updates with more information, including statistics based on your last 100 customer satisfaction ratings.
- Go to http://subdomain.zendesk.com/satisfaction.json (wheresubdomainis your Zendesk account) to access the JSON file with your ratings.
Displaying your last 100 ratings
The easiest way to display your ratings on a page is to use images to represent responses.
In this example, a happy Buddha face represents a positive rating, and an unhappy Buddha face represents a negative rating.
Here is the jQuery for this example (you can use any framework or language you'd like):
This code snippet gets your last 100 ratings from your Zendesk Support instance, then iterates through the entire length of the response (which will always be 100) and puts a smiley or sad face in the #last_100_ratings element.
- Add this data to a graph using jCharts or a similar program.
- Collect and store your ratings data daily so you can review historical data.
- Generate an image from it to use in email newsletters or signatures.
7 Comments
Is there a way to publish this outside helpcenter - probably a URL to share in product website
如果你是属于iframe,不幸的是,它's not allowed.
It's still possible though if you will leverage our API and have the values displayed through custom scripting on your external website. Please take note that such implementation is outside our scope.
When using /satisfaction.json is there a way to filter the results to only return ratings from a particular group or groups (or exclude a group or groups)?
Hi James,
Although the group ID will always be displayed in the response, there is currently no way to filter it by group. The onlyavailable filtersat this point are the ones indicated below:
Hope this helps.
Noly Maron Unson
I think you have provided a response referencing the API [https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/]. The only data returned by satisfaction.json is a boolean figure representing positive or negative.
Unless I missed something, the API can not be used in the help centre as we would expose our credentials publicly.
@Sreekumar
The satisfaction.json appears able to be called from anywhere as I was able to test in a local file happily.
I would expect you can add this method to any site, best to quickly test to confirm and report back for the sake of the rest of the community.
Hi @James,
Sorry for that one.
You're correct that the API is not the one used for the Help Center. Unfortunately, there is still no option to have the groups filtered when you display public satisfaction statistics in the Help Center.
Pleasesign into leave a comment.