Question
Some Chat dashboard settings are missing. Why is that?
Answer
Zendesk Suite accounts created after November 3, 2021 havemessaging as the default experienceenabled. This will exclude some Chat dashboard settings which do not apply tomessaging.
You can opt-out of messaging bydisabling messaging for a brandor禁用消息账户勒vel.
Disabling messaging at the account level will revert your Support account brands to the Web Widget (Classic) with live Chat enabled. The Chat dashboard will again show the Chat dashboard settings which are applicable to live Chat.
For more information, see the article:Using the Chat dashboard with the Zendesk Agent Workspace.
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