Question
I received an email regarding a ticket in my Zendesk Support account. When I click on the ticket URL to view the ticket, I receive the error message below:
Request not found. You do not have access to request #___. It may have been solved or deleted.
Why can't I access this ticket?
Answer
There are a few reasons you may have received this error message:
- The ticket wasdeleted.
- Your user permissions were recently updated, and you do not have access to tickets assigned to that group. Learn more about access restrictions in this article:How can I prevent agents in one group from seeing another group's tickets?
- Your user role was downgraded from agent to end user.
2 Comments
I'm the account owner and can't view a ticket that was just shared with my by email.
I'm going to create a ticket on your behalf so our Customer Care team can follow up with you regarding this issue.
You'll receive an email shortly stating your ticket has been created.
Cheers!
Pleasesign into leave a comment.