What's my plan?

As an alternative to, or in addition to, usingsupport addresses, you can enable end users to send email to any variation of the name that precedes the @ symbol of your Zendesk address, regardless of whether it's a known support address. If a customer misspelled your support email address (for example, biling@yoursubdomain.zendesk.com), the email can be accepted and a ticket created. These types of variations are referred to aswildcards.

For example, you don't need to explicitly declare any of these email variations in your Zendesk account.

A wildcard address can have anything preceding the @ symbol, but the subdomain that follows the @ symbol (yoursubdomain.zendesk.com) must remain the same.

Wildcard email addresses use yourdefault support address回复地址。任何电子邮件发送到variation of your Zendesk Support email address that is not a known support address will use your default support address as the Reply From. If you have multiple brands, the default support address for your default brand will be used as the Reply From.

To enable wildcard email addresses