Question

Can I create ashortcutin live chat for only the visitor's first name instead of the visitor's full name?

Answer

No, there is only a placeholder{{visitor_name}}to add the visitor's full name in a live chat shortcut.

For more information, see thiscommunity post.

As an alternative, if you migrate tomessaginginstead of live chat, you can use the Support placeholder{{ticket.requester.first_name}}within amacro填充只请求者的冷杉t name.