Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Feature request: New status for talk allows only calls come through if no one else is Online一个swered9votes 1comment
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Call Recordings in Stereo一个swered1vote 5comments
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End-User Provide Contact Details for Digital Line一个swered0votes 1comment
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Notify customers when an agent is free to take a call一个swered0votes 1comment
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Zendesk Talk Rights concerns一个swered0votes 1comment
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Real time Voice transcriptionPlanned1vote 6comments
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Different threads for same SMS customer?一个swered1vote 1comment
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Improve Average Wait Time Calculations + Add periodic messaging一个swered0votes 1comment
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Automatically Switch to Offline Status in Case of Tech Issue一个swered0votes 1comment
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Calls dropping after a couple seconds of ringing.一个swered0votes 2comments
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Zendesk Talk - Outbound call to short code numbers一个swered0votes 1comment
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Call back options after hours一个swered2votes 3comments
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Automatic Callback Queue一个swered1vote 1comment
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Product feedback: Talk notification sound upon incoming callPlanned4votes 3comments
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Text back voice for IVRs一个swered1vote 2comments
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Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability一个swered3votes 2comments
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Route calls by agents skillsPlanned2votes 3comments
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Summary of phone tickets一个swered0votes 1comment
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Zendesk Talk Organize/Filter Outbound Lines一个swered2votes 3comments
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More VM options一个swered0votes 1comment
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New tools to track Zendesk Talk issues一个swered1vote 4comments
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Feedback: IVR SMS option一个swered0votes 1comment
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Troubleshoot Integration of Ring Central with Zendesk Support一个swered0votes 3comments
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Enabling end-users to identify their position in the call waiting queue一个swered4votes 2comments
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Callbacks Support hours一个swered3votes 1comment
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Zendesk IVR cross platform support - Point to Support or Sell Instance.一个swered1vote 2comments
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Talk Team Leader Role一个swered7votes 8comments
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Dual Support & Sell Talk Business Verification一个swered6votes 1comment
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Don't Change Previous Note Content一个swered1vote 7comments
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Notification sound at "conclusion"一个swered1vote 3comments