Feedback - Voice (Talk)
New post有反馈或想法改善泽ndesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
-
Product Feedback Post TemplatePinned0votes 0comments
-
Product feedback guidelines & how to write a good feedback postPinned0votes 0comments
-
Routing Zendesk Talk calls to multiple agents at the same timeAnswered151votes 140comments
-
Zendesk Talk: Allow Reporting on Agent AvailabilityPlanned128votes 184comments
-
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule VoicemailAnswered54votes 35comments
-
Zendesk Talk Mobile AppPlanned51votes 59comments
-
Auto Logout from Talk (Agent forgets to logoff at end of shift)Planned41votes 43comments
-
Call Routing to Agents more than onceAnswered38votes 30comments
-
Agent Talk status for reporting purposesPlanned36votes 41comments
-
Strip signature from proactive textsCompleted30votes 23comments
-
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for VoicePlanned30votes 44comments
-
Allow visibility into the phone queue29votes 17comments
-
Caller ID on outbound callsAnswered25votes 26comments
-
Transfer Calls to Away agentCompleted25votes 17comments
-
IVR Welcome Message repeat optionAnswered25votes 26comments
-
Zendesk Voice: New call notification through speakers, call through headsetAnswered25votes 92comments
-
Ability to see option pressed on an IVRAnswered24votes 17comments
-
Zendesk Talk - Warm transfer to Agent groupsAnswered22votes 17comments
-
Auto Answer / Auto Accept Feature in ZD TalkAnswered20votes 19comments
-
Limit agents ability to listen to recordingsAnswered19votes 17comments
-
Average wait time message using current queue activity?19votes 19comments
-
Transfer to Offline AgentCompleted19votes 13comments
-
Talk - agents remain available after missed callAnswered19votes 29comments
-
Need to have visibility on who hung up firstAnswered18votes 18comments
-
Blind TransferAnswered18votes 24comments
-
Zendesk Talk - Outbound Call GreetingAnswered17votes 12comments
-
Feature request: Zendesk Talk - set maximum queue wait time per numberPlanned14votes 13comments
-
Fix routing of calls for agents that miss or declineAnswered12votes 11comments
-
option for talk agents to set statusAnswered12votes 20comments