Ahn Letran
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Total activity41
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Last activity
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Activity overview
Latest activity by Ahn Letran-
Ahn Letrancommented,
Hi, Tom! The Finance team will reach out to you regarding your billing concern via your email. Kindly wait for their update. Cheers!
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Ahn Letrancommented,
Hi, Jenith! A ticket is already open for you so our Customer Care team can investigate this further. Thanks for your patience!
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Ahn Letrancommented,
Hey, Ryan! Sorry for the trouble. In this case, aside from suspending the users, you might want to get them blocked entirely from calling. You can refer to this guide on Blocking unwanted callers....
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Ahn Letrancommented,
Hello, Francois! In this case, the trigger 'Ticket: Unassign Trigger (Out of Office) can be deactivated if you do not want to unassign tickets where agents' are OOO and customers reply. Thanks!
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Ahn Letrancommented,
Hello, Punit! As of now, this feature to fully customize the tabs on Explore dashboards is still in the works. We will release notes on this once this is available and fully operational. We apprec...
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Ahn Letrancommented,
嗨,罗杰!何pe you're doing well! I actually tried to recover a suspended ticket on my account, to see if it will show under ticket events. Sadly, it didn't show any sign that it was recovered e...
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Ahn Letrancommented,
Hey, John! This might be related to your needs: Using simplified email threading (early access program). Simplified email threading improves the way that email notifications appear to your end use...
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Ahn Letrancommented,
Hello, Rachel! Yes, the expected behavior is to hide the fields, not to hinder its functions. It should still recognize adding and removing the tags via macros. Cheers! Ahn L. | Customer Support A...
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Ahn Letrancommented,
Hi, Jamie! As far as the app goes, there shouldn't be any limitations on the number of fields to hide. Since you've mentioned you already have a ticket, I'll bump that one up for you so our senior...
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Ahn Letrancommented,
Hi there! Thanks for your feedback in using the Ticket Field Manager app! This app works by hiding fields from certain groups that's under your instance. If your light agents belong to the group w...