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Joyce
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Total activity177
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Last activity
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Followed by1 user
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Votes4
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Activity overview
Latest activity by Joyce-
Joycecommented,
Bonjour, Les adresses IP ne peuvent être utilisées que pour rechercher ou identifier des tickets de chat. Cette recherche ne renverra aucun ticket créé à partir du courrier électronique ou de tout...
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Joycecommented,
Olá Raquel, Você pode esclarecer o que você quer dizer com seu cartão não chegou?
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Joycecommented,
Hello, I see that you already opened a messaging ticket for this question. No confirmation email upon submission of the form and as noted in the registration form:Please be aware that the registrat...
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Joycecommented,
Hola, Solo puedes especificar horas completas en la automatización. Si necesita indicar un período de tiempo inferior a una hora, solo se permitirá el valor '0'. Además, las automatizaciones se eje...
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Joycecreated an article,
Service Incident - August 30th, 2023
SUMMARY 00:34 UTC | 17:34 PT We are glad to inform you that the system has been stable since 2023-08-30 12:12 UTC, and we have not observed further latency in loading chat conversation tickets. Th...
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Joycecommented,
Thank you for input, Jahn Bronilla! Hello Davit, When you enable the social messaging feature in our account, the trigger Request customer satisfaction rating (social messaging) is automatically ac...
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Joycecommented,
Hello Nobuhiro, Explore changes are not captured in Audit logs. I've taken a look and found that other users are discussing similar needs here: Explore - Audit Log with list of changesYou can up-vo...
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Joycecreated an article,
Service Incident - August 29th, 2023
SUMMARY 11:09 UTC | 04:09 PT After monitoring, we are happy to confirm that Chat has returned to normal service and customers are no longer experiencing any Chat connection errors. Thank you for yo...
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Joycecommented,
Olá Bárbara, Testei as condições do gatilho e você está correto ao remover a condição Usuário atual | É | (usuário final), pois isso não funciona para tickets de mensagens sociais, como WhatsApp. N...
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Joycecommented,
Hi Mark, Great to know that the Problem-and-incident tickets feature works with your use case. About the purpose of the Linked Ticket app, this is particularly useful when you need to have two sep...