Joyce
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Recent activity by Joyce-
Thank you for input, Jahn Bronilla! Hello Davit, When you enable the social messaging feature in our account, the trigger Request customer satisfaction rating (social messaging) is automatically ac...
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Hello Nobuhiro, Explore changes are not captured in Audit logs. I've taken a look and found that other users are discussing similar needs here: Explore - Audit Log with list of changesYou can up-vo...
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Olá Bárbara, Testei as condições do gatilho e você está correto ao remover a condição Usuário atual | É | (usuário final), pois isso não funciona para tickets de mensagens sociais, como WhatsApp. N...
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Hi Mark, Great to know that the Problem-and-incident tickets feature works with your use case. About the purpose of the Linked Ticket app, this is particularly useful when you need to have two sep...
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Bonjour Léna, La création de plusieurs catégories de valeurs déroulantes ne fonctionne toujours pas pour vous ? J'ai testé cette fonctionnalité de mon côté et je suis capable d'organiser des catégo...
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Hello Mark, Have you considered using the Problem-and-incident tickets native feature for your use case? This feature will allow you to link the tickets to one problem ticket so you won't have to h...
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Hello Daniel, There isn't a way to see the remaining seats as of a specific date. The Seats remaining view in the Admin Center will always show the up-to-date count. I encourage you to create a new...
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Hello, You can build a report that shows the number of times tickets were assigned from one group to another using the Explore recipe: Tracking ticket assigns across groups In regard to mentioning...
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Hello Alex, You can have up to 100 custom ticket statuses, but we recommend that you limit the number of active ticket statuses in your account to keep things manageable. In regard to the custom st...
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Hello Sue, For Webhook authentication, you need to use the Basic authentication method for API token in the following format: You can also visit this article for more information on how API token i...