Joan
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Total activity45
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes18
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Subscriptions17
Activity overview
Latest activity by Joan-
Joancommented,
I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable. I have to export the data and create a new graph in Excel each and every time which i...
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Joancommented,
Why is dynamic content for chat shortcuts not supported in the New Agent Workspace? Do Zendesk want us to use macros instead?
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Joancommented,
Can't believe that this feature is not available and the initial request was posted 4½ years ago! Come on Zendesk.
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Joancommented,
非常令人失望,这是不支持的in Zendesk and the fact that it was requested five years ago and still no progress :-( come on Zendesk
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Joancreated a post,
Report on Article Links
It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are. At the moment, you have to go into eac...
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Joancreated a post,
Bazaarvoice Connections
A number of our retailers use Bazaarvoice Connections for their customer's questions and reviews whereby a question/review posted by a customer appears in the Bazaarvoice portal and this can then b...
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Joancommented,
As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk? Look forward to hearing an update.
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Joancommented,
100% agree with the above, not being able to schedule to an individual is frustrating
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Joancommented,
Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them. Please give this consideration Zendesk.
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Joancommented,
100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.