Oliver Tietze
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Total activity198
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes76
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Activity overview
Latest activity by Oliver Tietze-
Oliver Tietzecommented,
Hey all, I'm not sure if I miss something here. We're working with conditional fields for agents successfully. Now we plan to activate the "Request new ticket" end-user form, and we want a few fiel...
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Oliver Tietzecommented,
Taking away needed and useful functionalty for "performance" reasons means you are riding the wrong horse. Fix your performance issues instead... It was bad enough to see "Subject" sorting go for ...
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Oliver Tietzecommented,
"Zendesk recommends uninstalling this app if you’re using native ticket redaction in the Agent Workspace." We would follow the recommendation BUT there is a BUG in the 'native' redaction: Internal ...
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Oliver Tietzecreated a post,
Support/Agent workspace: Allow redaction in internal comments generated by merge
Feature Request Summary: Zendesk Support Agent Workspace should allow content redaction from any internal comments. Currently, only 'merge'-generated internal comments are excluded, the 3-dot men...
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Oliver Tietzecommented,
Dave Dyson it seems that page had gone missing or I have no access. We need a CAPTCHA, we can't switch it on, but also we don't see it on the 'new request' form, neither ANY helpful information in ...
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Oliver Tietzecommented,
@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...
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Oliver Tietzecommented,
Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.
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Oliver Tietzecommented,
It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...
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Oliver Tietzecommented,
That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...
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Oliver Tietzecommented,
Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replac...