Chad Susa (Gravity CX - Zendesk Partner)

1. Zendesk updates
2. Announcements
3. Announcing the data importer beta and a new way to import organization data

Hi I keep getting an error when importing using the beta Data Importer tool. The first thing I believe is incorrect is the csv column header format requirements. The article says that custom org fi...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedAugust 30, 2023 06:57
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the data importer beta and a new way to import organization data

Hi Arianne Batiles I think that's a slight typo. I can see the data importer under: > Admin Centre > Objects and Rules > Tools > Data Importer Very happy with this!! Thank you

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedAugust 30, 2023 06:20
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

Hello This article mentions that the placeholder {{ticket.comments_formatted}} will show both public and internal comments to agents. Note: Agents will receive both public comments and internal no...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedAugust 23, 2023 09:52
• 0 votes

1. Sell
2. ...
3. Using Sell smart lists
4. Creating and using smart lists

Hi What is the limit to how many records will show in a list? Also, if I create a list that shows thousands of records, if the list view doesn't show them all, is it still possible to export them a...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedAugust 09, 2023 23:52
• 0 votes

1. Community
2. Zendesk APIs
3. Zendesk Sell (CRM) Public API Collection for Postman

Thanks Charles Nadeau No worries at all and thanks for getting back to me :) I'm building out my own in Postman using api.getbase.com. Sanket Shah - I'm not sure what you're referring to? I am usin...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedAugust 09, 2023 23:45
• 0 votes

1. Objects and rules
2. ...
3. Routing
4. About using skills to route tickets

Hi Rohan Gupta This is awesome. Thanks so much for clearing this up. This is a great feature and I'll be advocating for customers to move to Omnichannel routing for sure, especially when they use T...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedAugust 07, 2023 04:04
• 0 votes

1. Objects and rules
2. ...
3. Routing
4. About using skills to route tickets

非常感谢你伟大的文章。点上面的年代ays: Talk tickets remain in the queue until they reach the maximum queue wait time and are sent to voicemail. I could be wrong but this is a litt...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedAugust 04, 2023 02:11
• 0 votes

1. People
2. ...
3. Team members and groups
4. Understanding and setting light agent permissions

Hi Gina Our contact page (don't want to put up my email address in case of spam) is linked below. If you fill out that form I will get it and I will be in contact. We are based in Melbourne, Austra...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedJuly 26, 2023 03:33
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automate / trigger the change of a requester

I might be wrong here, but would it be better to have the 'sending' system change the reply-to address to the 'real' requester email address. We have a Zendesk customer that uses their own forms (y...

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• Chad Susa (Gravity CX - Zendesk Partner)
• CreatedJuly 26, 2023 01:27
• 0 votes