damien.messe
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Last activity
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Activity overview
Latest activity by damien.messe-
damien.messecommented,
Hello, does this update concern as well the possibility to capture info by plugging Zendesk Bot on Messenger or Insta for example ?
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damien.messecommented,
Also interested by the possibility to edit the user profile (language for instance) directly from the essential card.
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damien.messecommented,
I use bookmarks and hidden filters in every dashboard I create mostly to preselect the time.The main purpose is to reduce the loading time which is a nightmare on Explore and to make it easier for ...
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damien.messecommented,
Hello Jakub,We have been testing the "Summarize" feature and I must admit that when working well it's powerful but it's quite buggy for now.It's really a Beta version and as it is right now not sur...
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damien.messecommented,
Thanks for the answer Ramin. I wanted to share this feedback with the community in case someone has experienced the same problem or maybe I'm missing something obvious.
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damien.messecreated a post,
How to track and reopen unanswered conversations
AnsweredI have recently test the implementation of Social Media in Zendesk and one of the main issue I am facing is that some agents are updating tickets (by clicking on Submit) and forget to click on Send...
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damien.messecommented,
I'm so happy that we have not chosen Zendesk as our Chatbot solution when I read this article !!! 1000 MAU it's a joke. This is what we consume in a couple of hours.One more reason to really look d...
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damien.messecommented,
Hello Dane, We know the limitation of Flow Builder on Social Media especially to capture info such as name, email, booking reference, etc. This missing feature is preventing us to use Flow Builder...
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damien.messecommented,
Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...
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damien.messecommented,
When I use within the next 1 day, today's date is not taken into account. How can I take today's date in triggers ?Example : If date is today's date then priority = urgentThanks for your help