GUSTAVO FREIRE洛佩斯
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Total activity19
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Last activity
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Activity overview
Latest activity by GUSTAVO FREIRE LOPES-
GUSTAVO FREIRE洛佩斯commented,
Hi Prakruti Hindia In tickets events we can see that the SLA policy is applying successfully for whatsapp, but in views we can't see any countdown in SLA column. On Explore we can see FRT, but not ...
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GUSTAVO FREIRE洛佩斯commented,
Hi @Barry Neary We are experiencing some issues with inactive message (Whatsapp) tickets. From zendesk documentation we know that: "To be assigned to inactive message tickets (more than 10 minutes...
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GUSTAVO FREIRE洛佩斯commented,
Hi @... I have an Enterprise licence, but It seems not to be available for me. Can you help? Best Regards.
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GUSTAVO FREIRE洛佩斯commented,
Hi Barry Does omnichannel routing supports text channel? Also email tickets are taking too much time to routing. We have multiple agents with spare capacity, but tickets continue without assignee 1...
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GUSTAVO FREIRE洛佩斯commented,
Yes, please let us hide this button. It is bad for agents and admins.
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GUSTAVO FREIRE洛佩斯commented,
Zendesk should really take a look at this.
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GUSTAVO FREIRE洛佩斯commented,
Ola。No entanto só conseguimos colocar um formulário por grupo, e mesmo assim fica somente pré-selecionado, não oculta os demais formulários pertencentes aos demais grupos