Paul
我工作作为英国汽车交易商——我们的技术主管currently running a pilot of Zendesk. We are big believers in API first and are using Terraform to provision our environments.
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Recent activity by Paul-
Hi, Hi, as per this article when do you think realistically the email address will be included in the newly created contact. This is important for us before we go live with chat on our site and we ...
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Hi, I am trying to create a user segment that includes all of our staff except for those in the Light Agent role. Is this possible? I could do it by.creating a segment that includes all groups exce...
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Hi, Is it possible to export Explore reports via the API at all? Thanks.
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Hi Carl McDowell Sorry I didn't reply sooner, I missed your response! Just to update that we got this sorted - it was an issue with our Azure AD configuration and a mis-understanding on our end. Al...
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Just to update that we got this sorted - it was an issue with our Azure AD configuration. All works as expected now.
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Has anybody managed to get this setup using Azure AD to create agents with a custom role?We have added mappings for role (set to 'agent') and custom_role_id (set to the id of the custom role to ass...
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HiWe are using Azure AD and cannot get custom role mappings to work meaning all of our users end up as end-users and will need to be manually updated. MS wrote a guide for this (https://learn.micro...