Why do I see tickets with the requester set to Unknown (Answer Bot)?
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Question Why do I see tickets with Unknown (Answer Bot) as the requester? Answer Tickets with Unknown (Answer
Announcing updates to Zendesk bots (simplified naming & admin experience, pricing, and new enhancements)
Announced on Rollout starts Rollout ends May 10, 2023 PDT May 9, 2023 PDT May 9, 2023 PDT
What happens when an Answer Bot trial expires?
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Question What happens when an Answer Bot trial expires? Will I need to update my Answer Bot triggers? Will I lose all of
How do I create a condition in the bot builder to check when no agents are available?
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Issue symptoms How do I create a condition in the bot builder to check when no agents are available? Resolution steps
How can I change the name "Answer Bot" in the bot builder?
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Question How can I change the name Answer Bot in the widget? Answer Follow the steps below to customize the name
Quickstart guide: Autoreplies
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What's my plan? Fastpath: Admin Center > Channels > Bots and automations > Article recommendations
Zendesk bot resources
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What's my plan? Attention: Zendesk has renamed our bot capabilities. Answer Bot is now
哪个用户被分配给机票when it's solved through autoreplies?
Question When autoreplies solve a ticket, which of my agents gets assigned to it? Answer Autoreplies bypass the requirement
Understanding how Answer Bot works with your content
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What's my plan? This article offers a high-level overview of how Answer Bot works. It includes the following topics:
What happens when I run out of Answer Bot resolutions?
Question What happens when I run out of resolutions? Answer When you use all of your allotted resolutions in a billing