7 results related to "Setting up ticket routing"
- Can I automatically route tickets from a specific customer to specific agent?
Question How can I automatically assign all of a requester's tickets to the same agent? Answer You can automatically
- Routing options for incoming tickets
What's my plan? One of the best ways to increase agent efficiency and streamline your support tasks is to use routing
- Tip: Support Trigger Configuration & Group Routing for Messaging
Hi All, GOAL: I was trying to push specific Messaging chats to our Sales group based on the options selected by our customers
- Trigger recipe: Set priority based on keywords in incoming tickets
You can create a trigger that looks for key words or phrases in incoming tickets, then adds a custom tag and sets priority
- About omnichannel routing with unified agent status
What's my plan? Omnichannel routing with unified agent status allows you to direct tickets from
- Can I assign tickets sent to a certain email address to a queue or group?
Question Is it possible to assign tickets sent to a certain email address to a queue or group? Answer Yes, this is
- Tip: How to improve customer experience, speed up and automate your helpdesk with tickets’ classification
What does the classification of customer requests mean for the business? If you have a business built on relationships