Routing incoming calls to groups of agents
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What's my plan? For each of your Talk lines, you can choose to route incoming calls to only the agent groups
Omnichannel routing resources
Omnichannel routing with unified agent status allows tickets to be directed to team members based on their availability and
Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
Question I want to route inbound calls to multiple groups of agents in Zendesk Talk. How do I set up the routing for one
Can I use an IVR menu to route calls after hours?
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Question Is it possible to automate the routing of calls to a particular phone number depending on the time of day? For
How do I set up call routing in Talk?
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Question How do I set up the routing for customers that call my Talk phone number? Answer Once you have added a phone
Routing incoming calls with IVR
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What's my plan? Using multi-level interactive voice response (IVR), or phone trees, you can route customers