What are the application instructions? Can I work on my application offline?

Impact Award applications are due November 1, 2023, at 12 p.m. ET.

Please see below for a copy of the application instructions. You may download an editable version of the application, the application instructions, and a complete copy of the FAQs located at the end of this article.

Please note there is a separate application with slightly different questions and instructions for applicants interested in thejob training program.

可下载的应用程序的支持团队its and reviews but will not serve as an official application.

Please note that applications will only be accepted through theapplication form.Emailed versions of an application will not be eligible for consideration.

If you are having trouble submitting an application through the online form pleasesubmit a help requestand someone from the Tech for Good team will get back to you as soon as possible.

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Zendesk Impact Awards Application Form & Instructions

1. Your email address
2. Your Name and Title -Your full name and job title
3. Subject -The title of your application or project
4. Agree to Terms and Conditions -Please check this box to indicate you have read all of the Impact Award FAQs including the application instructions and terms and conditions. The FAQs include important details for submission.
5. Organization Name
6. Organization or Project Description -告诉我们关于您的组织或项目。你马y choose to answer questions such as - What are your organizational mission and goals? What communities do you serve and why? What are your organization’s biggest accomplishments? How many people does your organization or program serve? What are your future goals and how do you hope to achieve impact? (Max 200 words)
7. Organization’s Website (please provide URL)
8. Size of your organization-Please select from the following:1-20 full time employees;21 - 100 employees;101+ employees
9. Organization Location -Please select from the following:AMER - North America;EMEA - Europe, Middle East, or Africa;LATAM - Latin America;APAC - Asia and Pacific Islands;Global
10. Issue Area:你马y select up to three.Agriculture;Animal Welfare;Anti-trafficking, abuse, or victim support;Arts & Music;Children & Youth;Civic Engagement;Climate Change;Community Development;Conflict Resolution;Crime & Safety;Democracy & Governance;Disaster Relief;Economic Development;Environment & Sustainability;Financial Literacy;Health & Medicine;Housing & Homelessness;Human Rights & Civil Liberties;Hunger, Food Security;Immigration or displaced people;Job & Workplace;Legal assistance;Media;Mental Health;Philanthropy or Microfinance;Poverty;Prison Reform;Reproductive Health & Rights;Veterans;Water & Sanitation
11. Application Focus Area:Please select the Zendesk Foundation focus area with which your application most closely identifies:Fostering communityfor vulnerable populations, enabling connections that allow people to thrive;Promoting resiliencein a time of crisis in order to safeguard against disaster and reduce human suffering;Creating career pathways in tech, by closing the economic opportunity gap for underrepresented communities.Workforce Development & Job Training[please see the job training application form below and attached as there are a slightly different set of application questions. Learn more about the job training programhere.]
12. Why are you interested in the Impact Awards?Tell us about your program, the region or countries where you are working, your goals, and how we can help you achieve success. Strong applicants will demonstrate the correlation of Zendesk financial and product donations toward directly serving beneficiary communities. For examples of our products in action please seehere. (Max 350 words).
13. What is the ability of your organization to adopt new technology?Please tell us about your organization. You may choose to tell us about other technology investments you’ve made in the past or your plan to implement new software within your organization. How many team members will need to be onboarded? Do you have buy-in and excitement from leadership teams? What software are you currently using to implement or facilitate your project? Do you or your staff have prior experience implementing SaaS tools? It’s ok if you don’t have all the answers. Let us know how our financial and pro bono support would help you get up and running more efficiently. (Max 150 words)
14. Who oversees new software implementation at your organization?(Name & Role)This could be an IT supervisor or other technology administrator or a dedicated team member support role.
15. Request for support.Please tell us if there is specific Zendesk software you are interested in using and the amount of funding you would like to request to support implementation. Applicants are eligible to receive financial awards between $10K-$50K. Please also let us know the number of software licenses you estimate your team will need (the number of people who will be using the software). Please note that final financial award amounts are at the discretion of the Zendesk Foundation. For more information regarding the grant terms and deliverables please see ourFAQs.(Max 100 words).
16. Please upload documented proof of charitable mission and status(Required)Please upload an IRS Proof of Determination Letter or other proof of nonprofit and charitable status. Please note, this isrequired.

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Zendesk Impact Awards Application Form & Instructions
Workforce Development & Job Training Application

1. Your email address
2. Your Name and Title -Your full name and job title
3. Subject -The title of your application or project
4. Agree to Terms and Conditions -Please check this box to indicate you have read all of the Impact Award FAQs including the application instructions and terms and conditions. The FAQs include important details for submission.
5. Organization Name
6. Organization or Project Description -告诉我们关于您的组织或项目。你马y choose to answer questions such as - What are your organizational mission and goals? What communities do you serve and why? What are your organization’s biggest accomplishments? How many people does your organization or program serve? What are your future goals and how do you hope to achieve impact? (Max 200 words)
7. Organization’s Website (please provide URL)
8. Size of your organization-Please select from the following:1-20 full time employees;21 - 100 employees;101+ employees
9. Organization Location -Please select from the following:AMER - North America;EMEA - Europe, Middle East, or Africa;LATAM - Latin America;APAC - Asia and Pacific Islands;Global
10. Issue Area:你马y select up to three.Agriculture;Animal Welfare;Anti-trafficking, abuse, or victim support;Arts & Music;Children & Youth;Civic Engagement;Climate Change;Community Development;Conflict Resolution;Crime & Safety;Democracy & Governance;Disaster Relief;Economic Development;Environment & Sustainability;Financial Literacy;Health & Medicine;Housing & Homelessness;Human Rights & Civil Liberties;Hunger, Food Security;Immigration or displaced people;Job & Workplace;Legal assistance;Media;Mental Health;Philanthropy or Microfinance;Poverty;Prison Reform;Reproductive Health & Rights;Veterans;Water & Sanitation
11. Application Focus Area:Please select the Zendesk Foundation focus area with which your application most closely identifies:Workforce Development & Job Training[Learn more about the job training programhere.]
12. Why are you interested in the Impact Awards?Please tell us about your experience in workforce development training, skills based training, and/or your experience supporting historically underrepresented or marginalized communities. What is your plan to implement Tech for Good’s customer experience agent training program? Do you work with hiring or sourcing partners? Where will your program take place? For more information about the agent training program please read theprogram descriptionand review a recent case studyhere.(Max 350 words).
13. Tell us about your team.你马y choose to provide information such as - who will lead the training program? Do your instructors have experience working with and training others on software platforms? Would you need to hire new team members to provide additional support. (Max 100 words)
    
14. What is the ability of your organization to adopt new technology?Please tell us about your organization. You may choose to tell us about other technology investments you’ve made in the past or your plan to implement new software within your organization. How many team members will need to be onboarded? Do you have buy-in and excitement from leadership teams? What software are you currently using to implement or facilitate your project? Do you or your staff have prior experience implementing SaaS tools? It’s ok if you don’t have all the answers. Let us know how our financial and pro bono support would help you get up and running more efficiently. (Max 150 words)
15. Who oversees new software implementation at your organization?(Name & Role)This could be an IT supervisor or other technology administrator or a dedicated team member support role.
16. Request for support.Please tell us if there is specific Zendesk software you are interested in using and the amount of funding you would like to request to support implementation. Applicants are eligible to receive financial awards between $10K-$50K. Please also let us know the number of software licenses you estimate your team will need (the number of people who will be using the software). Please note that final financial award amounts are at the discretion of the Zendesk Foundation. For more information regarding the grant terms and deliverables please see ourFAQs.(Max 100 words).
17. Please upload documented proof of charitable mission and status(Required)Please upload an IRS Proof of Determination Letter or other proof of nonprofit and charitable status. Please note, this isrequired.