Shopify Premium for Zendesk Support

Shopify Premium for Zendeskis THE leading Shopify integration app for Zendesk. The only true enterprise integration forShopify- rated one of theTop Zendesk Apps!

No more shuffling between apps.agnoStack™now makes it possible toSearch, Modify and Create OrdersandAccess Real-time Commerce, Shipping and Payment Datadirectly inside Zendesk. NOW includesAI for Commercemaking AI so simple it feels like magic!

Now offeringCartCollab(SM), an entirely new way for agents to share carts and collaborate with customers.

For step-by-step instructions on how to configure the application, please see ourOnboarding FAQs.

CORE FEATURES

Shopify Premium for Zendeskis THE app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.

Customer order history*

Allow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.

Order basics/details*

Get basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.

Order search/filter/sort/lookup*

Your agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.

Pin ticket order*

Agents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.

Refunds Processing*

Allow agents to process full, item-level and partial refunds (depending on platform).

Advanced Macros*

Quickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.

Customer Insights*

Surface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.

Order Capture/Rapid Re-Order*

Perform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a our simple CartCollab(SM) checkout flow.

Multiple Provider Configurations*

Connect multiple platforms and/or storefronts into a single, unified view of your customer's orders.

\* Denotes Paid Features. Detailed pricing and tiers can be found atagnostack.com/pricing.

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Customers always first, including ours

If something is broken, you're missing a feature or think something could be improved, contact us any time atsupport@agnostack.com. We're here for you.

Always Optimizing

We've got a laundry list of features on our roadmap and look forward to continuing to improve your support experience as we grow!

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Learn More

Learn more about agnoStack™ atagnostack.com. See all of oureCommerce apps.

Give us 30 minutes and we'll blow your business' mind.Schedule a demo today.

"agnoStack™ Omni-Channel Commerce" is also available for:BigCommerce,commercetools,Magento2/Adobe Commerce Cloud, Magento 1,Elastic Path, andWooCommerceat:agnoStack Omni-Channel Commerce!