We are looking forward to working with you. In order to set you up for payment and agreement of services, we will need your support to work with our finance and procurement process.
Below is a checklist of all the steps involved from onboarding to payment
Supplier Onboarding
To get setup to do business with Zendesk, you will get an invitation via email from Coupa, to onboard as a Zendesk supplier. Please register and complete the onboarding request.
Contract Reviews
All software purchases at Zendesk require a thorough Information Security, Legal, and Procurement review to ensure our suppliers are compliant with our minimum requirements.
Note: See below for more information on Quotes/Service Orders/Insertion Orders
Purchase Order (PO)
PO approvals are only initiated when the contract is finalized (no more redlines). Once the PO is fully approved Zendesk will route the contract for signatures. You will also be emailed a copy of the purchase order to the email you provided during the onboarding process. See below for additional information on Purchase Orders.
Note: Zendesk has a strict “No Purchase Order - No Pay” policy.
Contract Signatures
Zendesk will route finalized contract for signatures after the PO has been internally approved.
Invoicing
Suppliers should invoicewithin sixty (60) daysof delivery of services or receipt of goods.
- Zendesk hasa strict “No Purchase Order - No Pay” policy, please referencea valid PO number on your invoices
- Review ourInvoice Requirementsto ensure invoices are complete before submission to Zendesk
Payment
Payment will be processed on the next weekly payment run when due, only after invoices have been fully approved.
Note: Zendesk’s standard payment term is net 60 days from date of invoice.
Quotes/ Service Orders/ Insertion Orders
Should contain the information listed below:
- Supplier Name and Address
- Zendesk Subsidiary - Bill to and Ship to Address
- Payment Terms - Net 60 days from invoice date
- Zendesk Requester Name
- Material or Service Description in details
- Quotation Date and Quotation Expiry Date
- Quotation Currency
- Unit Price and Quantity
- Applicable Taxes if any (VAT rate and amount)
- Applicable Freight Costs if any
- Quotation should be in non-editable format like PDF
Note: We can not agree to any click through terms on these types of signature documents. In order to do so, we need to have them vetted through our legal team. Please indicate if we have a Master Agreement and we will point to the terms in that. If we do not have a Master Agreement in place, please refer to our PO T&Cs below.
Purchase Order
我们的政策需要Zende出具正式的订单sk inadvancefor all work, projects, hardware, software and services ordered.Please make sure that you as a supplier always have or askyour Zendesk business partner to provide a POas soon as we request goods and services from you, and in advance of commencing work for Zendesk.
For questions, please email supplier@zendesk.com