Surveys and Reviews

<ul>
<li>Turn your Google Play reviews into tickets within Zendesk Support</li>
<li>Address reviews where customers express real support issues</li>
<li>Increase your efficiency by leveraging views, macros, and triggers</li>
</ul>

We’ve made it easy to receive and reply to user reviews of your Google Play app or game directly inside Zendesk Support, an environment built to scale customer engagement. By replying to reviews, you can directly engage your users to understand their feedback. Prospective users might also be more likely to install your app, if they see that you are engaged and responsive.

Learn more about distributing your app or game on Google Play: <a href="https://developer.android.com/distribute/index.html">https://developer.android.com/distribute/index.html</a>

By enabling this app, you agree to the <a href="//www.ying8.net/company/built-by-zendesk/">Built by Zendesk Terms of Use</a>.

Google Play Reviews

Integrate reviews from the Google Play store into your Zendesk Support account

CRM and Marketing

Retail/Ecommerce

Note: This app requires that <a href="https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists">customer lists</a> be enabled in your Zendesk Support account.

Help support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign.

Get ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Activity app, you can:

<ul>
<li>View all email campaigns from Mailchimp that a Zendesk Support ticket requester has received.</li>
<li>View in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign.</li>
<li>Manage the ticket requester&#39;s Mailchimp mailing list subscriptions.</li>
</ul>

Also, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers.

<h3>How Mailchimp works:</h3>

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, You agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

Mailchimp Activity

Send email campaigns directly from your Zendesk using Mailchimp

Messaging

Bring the power of a GIF search engine right into Zendesk, and respond to tickets with GIFs seamlessly. Browse our curated list of trending GIFs every day or search from dozens of hand-picked categories such as reaction GIFs, celebrity GIFs, mood GIFs, etc. To use the GIPHY app, simply search for a GIF and click on a result to insert it directly into your ticket reply.

GIPHY

eComm and Payments

Starter Apps

The official Zendesk integration for Shopify.

The Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk.

The application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems.

Improve customer satisfaction with better conversations

<ul>
<li>Solve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk.</li>
<li>Take action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app.</li>
<li>Easily navigate to additional data in Shopify by clicking the Order ID.</li>
<li>Embed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.</li>
</ul>

By enabling this app, You agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

This integration works for both Shopify and Shopify Plus.

Shopify for Zendesk

Display customer and order details from Shopify

Workflows

Featured Apps

<a href="https://apps.sparkly.dev/marketplace-app-exporter-banner-link"><img src="https://apps.sparkly.dev/marketplace-app-exporter-banner-image" alt="Banner"></a> 
Export everything, any way you want! 

Formerly known as Ticket Exporter. 

<h2>Overview of possibilities with Exporter</h2>

You&#39;ll be able to: 

<ul>
<li>Export tickets </li>
<li>Export comments (available now!) </li>
<li>Export users </li>
<li>Export organizations </li>
<li>Export attachments (available now!) </li>
<li>Select over 100 fields to include 

<ul>
<li>Including custom fields </li>
</ul></li>
<li>Choose several predefined export formats 

<ul>
<li>CSV </li>
<li>XML </li>
<li>JSON </li>
</ul></li>
<li>Compose your own export formats 

<ul>
<li>Uses the Handlebars template lanuage </li>
</ul></li>
<li>Save and load export configurations for quick re-use </li>
</ul>

Free version: 

<ul>
<li>Export tickets by view </li>
<li>Select up to 10 fields </li>
<li>Choose between 2 different CSV fomats </li>
</ul>

All paid plans come with a 7 day free trial!

Exporter

<ul>
<li>Export tickets by view</li>
<li>Select up to 10 fields</li>
<li>Choose between 2 different CSV fomats</li>
</ul>

Free

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

This plan comes with a 7 day free trial!

Professional

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; (planned)</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

This plan comes with a 7 day free trial!

Enterprise

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; (planned)</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

IT and HR

Product and Project Management

Internal Help Desk

Collaboration Tools

PagerDuty&#39;s real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.

<h3>Get your team(s) involved in a flash</h3>

Getting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty&#39;s rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.

<h3>Simple Integration</h3>

The PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!

Sign up for a free 14 day trial <a href="https://www.pagerduty.com/sign-up/">here</a>!

PagerDuty

This is the default plan all existing apps have. You can change the description and name of this plan

Default Plan

Notify and escalate critical issues and maintain visibility from Zendesk

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 customer-driven companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.

Productboard’s Zendesk integration helps bridge the product feedback gap between support and product teams. It ensures product managers prioritize the right features to work on next — features that address the real customer needs that are communicated to support teams.

Support teams working in Zendesk can easily send valuable user feedback, like feature requests or product pain points, to Productboard. Once in Productboard, product teams can identify critical product insights within this feedback and use them to prioritize what goes on the product roadmap.

To learn more about this integration, visit:

<ul>
<li><a href="https://www.productboard.com/integrations/zendesk/">Productboard’s Zendesk integration page</a></li>
<li><a href="https://support.productboard.com/hc/en-us/articles/360056318634-Integrate-with-Zendesk">Productboard’s Zendesk integration support article</a></li>
</ul>

Questions? Reach us at <a href="mailto:hello@productboard.com">hello@productboard.com</a>. We’d love to hear from you.

Interested in Productboard? <a href="https://www.productboard.com/pricing/">Start a free trial here</a>.

Productboard

Improve CSAT and build brand confidence by equipping agents with accurate context for order-related inquiries. Reduce costs related to WISMO and WISMR by enabling agents to see order details and real-time statuses of outbound and return shipments for agents without leaving the Connect and Care app.

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/6439ddf5fa6830a11eac6b26_zd-trackconnect-hero-2023.png" alt="Narvar Connect">

<h3>Trusted by 1300+ of the world&#39;s leading brands, Narvar creates positive customer engagement beyond the &quot;buy&quot; button through branded order tracking, delivery notifications, returns, and exchanges.</h3>

<h3>Narvar&#39;s comprehensive post-purchase platform powers brands like Sephora, Lululemon, Gap, Levi&#39;s, Sonos, Home Depot, and Dyson – equipping them to deliver transparency, build trust, and grow customer lifetime value.</h3>

<h3>Use Narvar Connect and Care for:</h3>

<h4>Lower WISMO</h4>

<h6>* Allow customers to file a ticket directly from the Track page</h6>

<ul>
<li>Surface all order and shipment information directly in Zendesk from the Track page</li>
<li>Resolve up to 25% of cases by highlighting FAQ articles</li>
</ul>

<h4>Better CSAT</h4>

<h6>* Facilitate chat with live agents from the Track page with Zendesk web widget</h6>

<ul>
<li>Expedite order resolution in real-time</li>
<li>Build consumer confidence in your brand, increasing CSAT by up to 100 basis points</li>
</ul>

<h4>Faster resolution</h4>

<h6>* Access a 360 view of customer order and shipment information</h6>

<ul>
<li>Choose the support channels that work for your business: live agent chat, FAQ articles, and more</li>
<li>Decrease resolution time an average of 10% per order</li>
</ul>

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba64f349b0cd6bb849b_zd-connectcare-stats.png" alt="Narvar Statistics">

<h2>Look up status of an outbound or return shipment.</h2>

Assist customers and mitigate fraudulent claims by seeing delivery status, estimated delivery date, and when a return has already been initiated.

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba891da9374e1d77588_zd-connectcare-quicklookup.png" alt="Narvar Quicklookup">

<h2>Make it easier for consumers to get support</h2>

Allow consumers to start a chat from the Narvar Track page. Deflect tickets with knowledge base articles, and offer contextual help.

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba8acc9732579882794_zd-connectcare-chat.png" alt="Narvar Incident manager">

<h2>For more information, contact you Narvar Customer Success Manager, or visit <a href="https://corp.narvar.com?utm_source=Partner&utm_medium=referral&utm_content=App_Listing&utm_campaign=Zendesk">narvar.com</a></h2>

Narvar Connect and Care

Faster answers, lower costs, happier customers.

Video

Teamviewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.

With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a>

TeamViewer benefits at a glance 

*Multi Platform: *Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.

Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.

No configuration required: Works instantly behind any firewall and proxy.

High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.

High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.

Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.

TeamViewer Enterprise for Support

Easy and fast remote support and desktop sharing directly from your tickets!

Reporting and Analytics

<h2>The official Stella Connect app for Zendesk.</h2>

Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction. 
 With Stella Connect, you can capture agent-level performance insights and use them to: 

<ul>
<li>Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT </li>
<li>Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight </li>
<li>Deliver in-the-moment coaching to help your agents perform at their best </li>
<li>Scale your team more cost-effectively with a platform that scales with you </li>
<li>Drive sales and reduce agent attrition - happier front-line teams make for happier customers </li>
<li>Power incentive and reward programs that keep your agents engaged and motivated </li>
<li>Run high impact service recovery programs to turn negative customer experiences into positives </li>
</ul>

<h2>Our Zendesk integration enables you to:</h2>

<ul>
<li>Set pre-defined rules to automatically send out feedback requests after tickets are solved </li>
<li>Include interaction tags from Zendesk in Stella Connect to enrich the agent-level feedback you receive </li>
<li>Link customer feedback within Stella Connect directly to Zendesk tickets for deeper, more actionable context </li>
<li>View your Stella Connect survey results in Zendesk Explore for flexible CSAT reporting </li>
<li>Create a service recovery workflow to make things right with customers after subpar service interactions </li>
<li>Import Zendesk tickets into Stella Connect to launch QA reviews off of customer interactions </li>
<li>View, play, annotate and score transcripts and recordings from Zendesk in Stella Connect </li>
</ul>

<a href="https://stellaconnect.com/2020/06/17/stella-connect-commercial/"><img src="https://stellaconnect.com/wp-content/uploads/2020/09/Stella_Connect-Video-Screen-.png" alt="Check out our quick product overview!"></a> 

<h2>We are proud to be used by brands that range from disruptive startups through to billion dollar public companies</h2>

“In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level.” Nick Martin, \u2028Head of Customer Experience at Harry’s 

<h2>Have questions?</h2>

Our team is ready to help, reach out at partnerships@stellaconnect.com. We also regularly have webinars where we dive into all things CX, and our platform stellaconnect.com/events.

Stella Connect

Empower frontline teams with real-time customer feedback, QA, and coaching

Note: This app requires that <a href="https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists">customer lists</a> be enabled in your Zendesk Support account.

Send email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.

Anticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:

<ul>
<li>Start a new email campaign by selecting an existing Mailchimp email template or creating a new one</li>
<li>Select a list of customers from Zendesk Support to email</li>
</ul>

Also, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.

<h3>How Mailchimp works:</h3>

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, you agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

Mailchimp Campaign

Send email campaigns directly from Zendesk Support using Mailchimp.

TeamViewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.

With TeamViewer you can easily create a remote support session directly from your chat in Zendesk to Windows, Mac, Linux and mobile devices. Simply insert the created link into the chat and send it to your customer. Once the customer goes online, they will appear in your TeamViewer service queue and you can instantly connect with a single click to their device. For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a>

TeamViewer benefits at a glance 

Multi-Platform: Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.

Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.

No configuration required: Works instantly behind any firewall and proxy.

High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.

High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.

Please note that using TeamViewer with the Zendesk Chat integration will require the latest TeamViewer version or being on subscription.

TeamViewer Enterprise for Chat

Easy and fast remote support and desktop sharing directly from your chat!

From start-up to enterprise-level, many prestigious companies have trusted CustomerHD to provide superior customer support services or benefited from our expert implementation and optimization services. Decades of experience in the customer service industry has enabled CustomerHD to be the experts in all areas of customer support services. We understand that time is money, and our optimization services are designed to help you get the most out of your Zendesk investment and help you achieve your goals faster. Our team of certified Zendesk experts can quickly update and optimize your system.

Who We Are:
CustomerHD is on a mission to change the perception of a call center. We are creating something different, we are building a culture where people feel valued. We believe that we can be a light that shines in the customer service industry, a place where people want to work and partner with us. We are committed to creating amazing customer service solutions with amazing people!
CustomerHD provides exceptional customer support and expert customer experience services including Zendesk implementation and optimization. Based out of Raleigh, NC, CustomerHD provides the best experiences for your customers through customer support services, strategic consulting, and software enhancements. 

What We Do:
We understand that customer experience is the key to success. That&#39;s why we help organizations create a world-class customer experience through support, strategy, and technology solutions. Our team of experienced professionals is dedicated to helping you create a customer experience that is tailored to your unique needs. We provide a range of services to provide the best possible solutions to help you create a customer experience that is second to none.

What We Offer:
CustomerHD offers superior customer service experiences for our clients through support and system optimizations. Our US based team provides high touch support, while our amazing offshore team provides lower cost options. We also specialize in Zendesk services, including full implementation, review &amp; optimization, creating explore reporting dashboards, custom help centers, and technical support. We offer, strategic consulting, customer journey mapping, lean process mapping, and customer experience reviews. Our team is dedicated to providing the best customer service experience possible for you and your business. 

Customer Support Services:

<ul>
<li>Omni-Channel Support - Phones, Chat, Email, Message, Social</li>
<li>US Contact Center - Raleigh, North Carolina</li>
<li>Offshore Contact Center - Belize City, Belize</li>
<li>Full team, supplemental support, seasonal support</li>
<li>English first language for all support centers</li>
<li>Spanish and other language support available</li>
</ul>

Zendesk Services:

<ul>
<li>Monthly or Annual Billing Subscriptions</li>
<li>Full Implementation</li>
<li>Review &amp; System Optimization</li>
<li>Reporting &amp; Dashboards</li>
<li>Help Center</li>
<li>Technical Support</li>
</ul>

Other Services:

<ul>
<li>Strategic CX Consulting</li>
<li>Customer Journey Mapping</li>
<li>Lean Process Mapping</li>
<li>Full CX Technology Solutions</li>
</ul>

Why We are Different:

<ul>
<li>⚡ *We are Fast *</li>
</ul>

Need a CS team or system implementation quickly? Our team can make it happen! 

<ul>
<li>💲 *We Offer the Best Pricing *</li>
</ul>

All clients receive competitive pricing and reseller discounts. 

<ul>
<li> 🤝 *We are Dedicated *</li>
</ul>

Our team is committed to your success and we here to support you and your business goals!

<ul>
<li> 📈 *We are Experienced *</li>
</ul>

Our team has years of experience in the industry and can provide you with the best solutions. 

<ul>
<li>🤗 *We are Friendly *</li>
</ul>

We are “People Helping People”, here to help and make sure you have the best experience possible.

CustomerHD

PREMIER ZENDESK PARNTER providing world-class customer support services and harnessing the power of Zendesk through optimizations and implementations. Champion your business by using CustomerHD’s amazing team of customer support agents or certified Zendesk experts.  Whether you are looking for a full/supplemental customer support team or just need Zendesk services, CustomerHD’s team of experts can help!

ImagineX consultants build Zendesk solutions that fit your business using their Zendesk and broader CRM expertise. Many of our clients are in the financial services industry, and many of our consultants have CRM experience outside of Financial Services as well. Our solutions span 2-week lean implementations of any combination of Zendesk products to implementing and adopting Zendesk enterprise-wide across several functional teams, to integrating your customer-facing Zendesk solution with critical back end systems. We also offer part-time and full-time application support models to help you maintain your Zendesk platform.

We look at your customers as our customers and work with you to bring your customers amazing multi-channel sales and service experiences. Our team of experts also support our customers with ongoing maintenance of the solution, allowing you to focus on running your business while we make sure you have the technology to wow your customers.

At ImagineX we are here for you. And for your customers.

ImagineX Consulting

We are a boutique cyber security technology consulting firm. As a Select Zendesk Partner, we implement Zendesk and develop custom integrations with other enterprise platforms for our clients to better serve their internal and external customers, also outside the cyber security space.

We speak the most beautiful language on the planet. It’s called “customer care.” We believe all humans deserves a respectful and positive customer experience. We understand that every interaction with a brand is an opportunity to create a fan for life. We believe frustrations and issues can be effectively solved by technology. And when customers do contact the brands they love, we do our best to make the world a little bit better by elevating the customer service experience.

We are especially adept at hearing what isn’t said. By listening, asking and listening some more. And then thoughtfully answering with care and respect. It’s what we are passionate about. It’s what we are skilled to do. It’s how we care for our team members. And it’s how we are elevating the customer experience through the simple practice of being more human.

VIPdesk Connect

Elevated remote-based customer care for iconic brands.


Our services include:

<ul>
<li>SEO</li>
<li>Web Design</li>
<li>Hosting Services</li>
<li>Digital Advertisements</li>
<li>CRM Sales</li>
</ul>

Counterflow Marketing

Counterflow Marketing is a full-service digital marketing agency focused on connecting our clients to their customers in this progressive digital world. 

5,000+ companies have chosen Lotus Themes for their top-notch UX/UI design, consistent performance, ease of use, and multiple built-in features. Even Zendesk hires us to improve their help centers. <a href="https://www.lotusthemes.com/pages/zendesk-case-studies?utm_source=zendesk-theme-marketplace&utm_medium=about-theme&utm_campaign=flatrock">View case studies →</a>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/common/companies.gif" alt="Lotus Themes clients"> 

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/hero-block.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/customizable-theme.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/advanced-color-settings.gif" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/layout-settings.gif" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/formatting-content.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/features-new.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/design-system.png" alt="">

<a href="//www.ying8.net/marketplace/partners/917/lotus-themes-zendesk-partner/"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/reviews.png" alt=""></a>

<h4>Add more functionality with extensions</h4>

Zendesk extensions are ready-made solutions that improve the self-service experience and overcome problems of the default help center.

<ul>
<li>Side navigation. Display categories, sections, and articles on inner pages.</li>
<li>Table of Contents. Highlight titles of relevant sections as users scroll through articles.</li>
<li>Alerts. Inform users with simple, customizable, and responsive notifications.</li>
<li>Contacts widget. Show various options for contacting support with one click.</li>
</ul>

<a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_medium=extensions&utm_campaign=flatrock">See All Extensions →
</a>

<h4>Contact us</h4>

<a href="mailto:hello@lotusthemes.com">hello@lotusthemes.com</a>

<a href="https://lotusthemes.zendesk.com/hc/en-us/requests/new?utm_campaign=flatrock&utm_source=zendesk-theme-marketplace">Submit a request</a>

<a href="https://calendly.com/d/x3xs-2p5j/sales-qualification-call">Book a Zoom meeting</a>

Flatrock

Lotus Themes, Zendesk partner

Standard

Developer


Flatrock is an accessible Zendesk theme that’s easy to brand. It has a lot more built-in settings that help you fully brand your theme without a single line of code. 

5,000+ companies have chosen Lotus Themes for their beautiful design, consistent performance, and ease of use. Even Zendesk hires us to improve their help centers. <a href="https://www.lotusthemes.com/pages/zendesk-case-studies?utm_source=zendesk-theme-marketplace&utm_medium=about-theme&utm_campaign=hudson">View case studies →</a>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/companies.gif" alt="Lotus Themes clients"> 

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/hudson/slide-1.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/hudson/slide-2.png" alt="">

<h4>See how you can get everything customized within 90 minutes</h4>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/hudson/hudson-branding.gif" alt="How to customize hudson theme">

<a href="https://www.lotusthemes.com/pages/zendesk-guide-examples?utm_source=zendesk-theme-marketplace&utm_medium=portfolio&utm_campaign=hudson"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/hudson/hudson-portfolio.png" alt="Hudson portfolio"></a>

<a href="https://zendeskthemes.zendesk.com/hc/en-us/sections/4410629535507-Formatting-Options?utm_source=zendesk-theme-marketplace&utm_medium=built-in-features&utm_campaign=hudson"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/hudson/slide-3.png" alt="Article formatting options"></a>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/hudson/hudson-design.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/hudson/hudson-features.png" alt="">

<a href="//www.ying8.net/marketplace/partners/917/lotus-themes-zendesk-partner/"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/common/reviews.png" alt=""></a>

<h4>Add more functionality with extensions</h4>

Zendesk extensions are ready-made solutions that improve the self-service experience and overcome problems of the default help center.

<ul>
<li>Side navigation. Display categories, sections, and articles on inner pages.</li>
<li>Table of Contents. Highlight titles of relevant sections as users scroll through articles.</li>
<li>Alerts. Inform users with simple, customizable, and responsive notifications.</li>
<li>Contacts widget. Show various options for contacting support with one click.</li>
</ul>

<a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_medium=extensions&utm_campaign=hudson">See All Extensions →
</a>

<h4>Watch the video about our themes</h4>

<a href="https://youtu.be/jM00b2r_s3s"><img src="https://d2sz1e1f43ugtm.cloudfront.net/marketplace/youtube_cover.jpg" alt="Video of the extended out-of-the-box functionality"></a>

<h4>Contact us</h4>

<a href="mailto:hello@lotusthemes.com">hello@lotusthemes.com</a>

<a href="https://lotusthemes.zendesk.com/hc/en-us/requests/new?utm_campaign=hudson&utm_source=zendesk-theme-marketplace">Submit a request</a>

<a href="https://appt.link/sales-team-ls/sales-qualification-call?utm_source=marketplace&utm_medium=book-a-meeting&utm_campaign=hudson">Book a Zoom meeting</a>

Hudson


Hudson is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is fresh, playful, and it is really fun to use.


Paris is one of the themes in our *Commerce Collection** - a set of beautiful templates for commercial businesses. Curious about the other themes in the Commerce Collection? Take a look at <a href="//www.ying8.net/marketplace/themes/35/capetown-business-collection/">Capetown</a>.*
Paris is updated for *Zendesk Themes V3** and supports the new Rich Text Editor Experience. <a href="https://support.zendesk.com/hc/en-us/articles/5762406613530-Announcing-Templating-API-v3-with-improved-rich-text-editor">Read more here</a>*

<h2>About the theme</h2>

Unlike any other Zendesk theme, Paris offers endless features for in-house customization. Zero coding,maximum impact.

<ul>
<li>Sync our design with your brand ID using the widest editor for no-code customization</li>
<li>Make your content more accessible with extensive out-of-the-box functionalities like promoted articles and recent searches</li>
</ul>

<h2>Endless, zero-code customization</h2>

Your help center, your brand. Play around with different styles and designs to reflect your unique identity. Adapt colors, images, icons, fonts, and logos: our theme offers easy customization without coding.

<img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/11_sydney-customize.jpg" alt="">

This is what you get out of the box:

<ul>
<li>Header: 4 styles for each layout, sticky / non-sticky option</li>
<li>Footer: 3 styles</li>
<li>Homepage: different layout options for category boxes, promoted articles, recent searches, …</li>
<li>Inner pages: multiple styles</li>
</ul>

<h2>Widest range of out-of-the-box options</h2>

Save time and money with our extended out-of-the-box functionalities. Make your help center content more accessible with popular searches, promoted articles, recent activities, ‘articles in this section’, and so on.

<h2>Great UX for every screen</h2>

Whether your readers are using their phones, tablets or desktops to figure out the answers to their questions: our theme is optimized for every screen. Our intuitive design makes it easy for customers to find the answers to their questions in no time.

<img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/12_paris-responsive.jpg" alt="">

<h2>Clean, distinct design</h2>

Your brand is unique, and so is your help center. Impress your customers with a clean, contemporary look based on modern design principles.

<a href="https://cta-redirect.hubspot.com/cta/redirect/19858434/255a56e7-ec1d-4c3c-9a98-41758a73d45f"><img src="https://no-cache.hubspot.com/cta/default/19858434/255a56e7-ec1d-4c3c-9a98-41758a73d45f.png" alt=""></a>

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<h3>Updates &amp; support</h3>

Our themes are updated regularly to support new Zendesk features and capabilities.
Have any questions about this theme? <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Feel free to contact us.</a>

<h3>… Or contact us for a custom theme</h3>

Our custom themes offer a fully tailored help center to match your Brand ID. We’ll create a help center from scratch so you can profit from a unique design. Provide us with a mock-up, or we’ll make one for you. With 3 revision rounds included, we’re sure we’ll get it right.

<a href="https://premiumplus.io/themes/zendesk-custom-themes?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more →</a>

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<h3>About Premium Plus</h3>

Premium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.

<a href="https://premiumplus.io?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more on our website →</a>

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<h3>Have any questions?</h3>

Feel free to <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">contact us</a> or <a href="https://calendly.com/irina-antonova">book a meeting with our experts</a>.

Paris

Premium Plus

A feminine, tender, multi-style theme, Paris is the perfect template for industries focused on female end-users. This design includes several standard layouts that are easily customizable.

Bing is a beautiful, professionally designed Zendesk theme that&#39;s packed full of features, including collapsible contents toggles on the Home page, optional custom blocks, various navigation style options, callouts and much more. Everything can be branded and customized without code, making it easier than ever to launch a new help center that will delight your customers.

<h4>One theme, unlimited possibilities</h4>

Premium functionality that would normally cost thousands of dollars is included for free so you can get the very most out of the theme and your Zendesk help center. Discover what makes Bing different today by starting a free 14 day trial!

<a href="https://www.zenplates.co"><img src="https://www.zenplates.co/assets/images/marketplace/slide-1-bing.png" alt="Customizable Zendesk themes"></a>

Not a developer? Not a problem! Branding and customizing our themes is easy.

We&#39;ve pushed theme settings to the absolute limit, giving you the ability to completely change the look-and-feel of your help center to match your company brand guidelines through no-code configuration. Our team has made the tough design decisions so you can focus on what&#39;s important: delivering an amazing help center and self-service experience to your customers.

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-1.png" alt="Zendesk themes that can be customized without code">

<a href="https://www.zenplates.co/extensions"><img src="https://www.zenplates.co/assets/images/marketplace/slide-2.png" alt="Add functionality to your Zendesk help center"></a>

All of our themes include our collection of <a href="https://www.zenplates.co/extensions">premium extensions for Zendesk Guide</a> for free. Advanced navigation options, video library functionality, configurable notification and more can be added with a click and, best of all, absolutely everything can be customized. Why pay hundreds or even thousands of dollars for advanced functionality when you can get it for free with every one of our themes?

<a href="https://www.zenplates.co/patterns"><img src="https://www.zenplates.co/assets/images/marketplace/slide-3.png" alt="Ready made UI elements for your Zendesk help center"></a>

Our <a href="https://www.zenplates.co/themes">premium Zendesk themes</a> are unique in that they&#39;re built on top of a powerful theming framework that allows elements and even entire layouts to be easily copied and pasted from our ever-growing <a href="https://www.zenplates.co/patterns">library of help center UI patterns</a>. You will not find this level of flexibility or control anywhere else!

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-2.png" alt="Highly extensible Zendesk themes">

<a href="https://www.zenplates.co/documentation/overview/creating-callouts"><img src="https://www.zenplates.co/assets/images/marketplace/slide-4.png" alt="Article formatting elements for Zendesk themes"></a>

It&#39;s not just the page layouts that get special treatment. Our range of <a href="https://www.zenplates.co/extensions/formatting-styles">content and interactive elements</a> like tabs, toggles and carousels apply structure to your articles making them more accessible and attractive to your visitors. 

<h4>Designed and built by professionals</h4>

The quality of our themes goes well beyond what you and your customers see. Our themes are built to the latest web, UX and accessibility standards by top-notch web developers. As a result, they are fully responsive, accessible and easy to maintain and extend.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-5.png" alt="Zendesk theme features offered by Zenplates">

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-3.png" alt="Modern and responsive help center themes for Zendesk Guide">

<h4>Trusted by the best</h4>

Our themes and extensions are used by thousands of companies around the world just like yours. The quality of our software, service and support is second to none and evident from our 5 star average rating in the Zendesk Marketplace.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-6.png" alt="Zenplates has thousands of satisfied Zendesk customers around the world">

We also <a href="https://www.zenplates.co/services">design and build custom Zendesk themes and apps</a> and have partnered with hundreds of companies to bring their help center visions to life. If you’re looking for a professionally developed custom theme along with expert advice and guidance around UX best practices, we’d love to hear from you.

<h4>Support when you need it</h4>

Our friendly support team is available to help answer your questions at any time in a fast and friendly manner because free ongoing premium support is included with every purchase. We also offer <a href="https://www.zenplates.co/documentation/">extensive documentation</a> and guides covering common theme branding and customization activities on our website.

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-4.png" alt="Ongoing support for your Zendesk Guide theme">

We stand by our products and offer a lifetime warranty on all themes, extensions and custom work giving you complete peace of mind.

<h4>No hidden costs or restrictions</h4>

All of our prices are one-off and there are absolutely no ongoing costs. We also don&#39;t place any restrictions on how you can use your theme, as a free multi-brand license is included with every purchase.

<a href="https://www.zenplates.co/#buy-now"><img src="https://www.zenplates.co/assets/images/marketplace/slide-7.png" alt="Competitively priced themes for Zendesk Guide"></a>

You can now also get our collection of 29 themes for just $995, exclusively through our website!

Our <a href="https://zenplates.lemonsqueezy.com/checkout/buy/5d3f7ee4-2507-42bf-90f1-16c86c29c452">Complete Package of premium Zendesk themes</a> gives you access to all of our themes, including future releases, saving your thousands of dollars. Now you can take the stress out of choosing a theme, create multiple branded help centers, copy elements or pages between themes or simply change themes more often without having spend anything more.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-8.png" alt="The Zenplates Complete Package containing all Zendesk themes and extensions">

Bing

Zenplates, Zendesk Partner

Bing is a beautiful and highly customizable theme for Zendesk Guide.  It is designed to serve as a solid foundation on which to build an amazing knowledge base for your customers.

<h1>About us</h1>

SEIF is a company that runs with a simple motto : Simplify your customer relationship. 

With 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships.

We want to enhance every Zendesk user&#39;s daily life by offering a various set of Apps and Themes.

<h1>About the theme</h1>

Nova is a stunning Zendesk Guide theme that will fit not only Education-based organization but any kind of sector due to its clean and accessible look. Customizable blocks, call-to-actions, and much more. We dedicated our focus to make Nova a really easy to set and customize Zendesk Guide Theme, give it a try.

<h1>Features</h1>

Fully responsive

<ul>
<li>Our responsive themes for Zendesk Help Center are designed for all kinds of devices and all major browsers. Your customers will be able to use your Help Center on any device (either on a large desktop or on a small smartphone). We ensure that the themes are cross-browser and cross-device compatible.</li>
</ul>

Custom Settings

<ul>
<li>This theme includes the following settings in the theme UI customization admin area: Brand (Logo and Favicon). Colors (brand color, secondary brand color label, text color and darkcolorlabel). RTL languages not fully supported. Images - Add main Hero background image for desktop and also for the mobile and Tablet. Search Settings Enable or Disable Instant Search, Scoped search in knowledge base and scoped search in community.</li>
</ul>

<a href="https://seif-consult.com/hubfs/Produit%20SEIF/NOVA_1_Colors.gif"></a>

Home Page Elements: You can enable or disable recent activities to be shown in your home page. (1) Choose an image for each of your categories (limit at 12) using your Category ID. (2)

<a href="https://seif-consult.com/hubfs/Produit%20SEIF/NOVA_2_Categories.gif"></a>

Article Page Elements: You can enable or disable article page elements :- Show sidebar of article in section page, Show author avatar and name, show comments on articles, user can follow a specific article, show recently viewed articles, show related articles and social media sharing on articles.

Section Page Elements: You can enable or disable to show that users can follow a specific section.

Community: You can enable or disable community page elements : social media sharing on post, user can follow a specific post or topic.

Footer Social Media: Show/Unset Social Media Links on the Footer. You can set the URL of the social media link form the admin UI according to your need. This can enable you to redirect clients to your social media website.

<a href="https://seif-consult.com/hubfs/Produit%20SEIF/NOVA_3_Footer.gif"></a>

<h1>Different Edition</h1>

The Standard Edition only allows changes via settings panel; which works for most cases, and we have exposed a lot of settings for you. If you want full control, and want to do advanced customization, you need Developer Edition for advanced customization.

It is recommend that you purchase Developer Edition so you have access to the complete code, and you can do custmization by changing CSS/HTML/JavaScript wherever needed. That said, the Standard Edition provides all important settings, and if you just want to get started it&#39;s good enough.

<h1>Trial</h1>

We choose to put a 14 days free trial with all features in Nova, no restriction or premium features, you get what you see. As every themes available, you can edit as you need but you won&#39;t be able to put the theme &quot;Live&quot; as long as it&#39;s not purchased.

<h1>Support</h1>

With hundred of organizations we worked with to develop their theme, we are proud to present you a great-valued Zendesk Guide theme that will suit a lot of organization. But if you have specific needs, feel free to <a href="https://www.seif-consult.com">reach us</a> so we can offer you a dedicated and indiviual support on Zendesk products.

You can also find documentation and how-to&#39;s on <a href="https://product.seif-consult.com/hc/en-gb">our dedicated help center.</a>

If you encounter any issue or trouble using our products, our Support stands here for you with a smile!

<h1>More with SEIF?</h1>

With hundred of organizations we worked with to develop their theme, we are proud to present you a great-valued Zendesk Guide theme that will suit a lot of organization. But if you have specific needs, feel free to <a href="https://www.seif-consult.com">reach us</a> so we can offer you a dedicated and indiviual support on Zendesk products.

SEIF is a company that runs with a simple motto : Simplify your customer relationship. 

With 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships.

We want to enhance every Zendesk user&#39;s daily life by offering a various set of Apps and Themes.

Nova

SEIF - FRANCE (Nantes - Paris )

Nova is a stunning Zendesk Guide theme that will fit not only Education-based organization but any kind of sector due to its clean and accessible look. Customizable blocks, call-to-actions, and much more. We dedicated our focus to make Nova a really easy to set and customize Zendesk Guide Theme, give it a try.


Tilly theme has a clean and modern layout and comes with all the necessary features to help you bring your help center vision to life.

<h2>Page layouts</h2>

Customizing your help center should be very easy. This theme gets you off to a fantastic start with six (or more) image boxes can be linked to external pages, customizable header and footer links.

<h2>Easily customizable</h2>

Even if you don’t have much experience handling websites, this theme offers the convenience of updating links, colors, images via theme settings. It comes with unlimited color combinations so your help center can look as unique as possible.

<h2>Built-in analytics features</h2>

This theme comes with standard features allowing you to enter your Google Analytics tracking code, Meta Pixel ID, and the ability to set no-index. All of these can be done via the theme settings.

<h2>Multi-language support</h2>

The components of this theme can be translated into any language using Zendesk Dynamic Content features.

<h2>Standard license</h2>

This is a one-time cost. Source code is not included in the standard license. However, you can still update most settings such as links, colors, fonts, etc. via the theme settings interface.

<h2>Developer license</h2>

This is a one-time cost. Source code is included in the developer license. You can access the source code to further customize the theme. HTML, CSS, and Javascript knowledge is required.

<h2>Need any help?</h2>

Please send us an email via <a href="mailto:support@paretofx.com">support@paretofx.com</a>.

Tilly

ParetoFx

Clean and neat layout theme offering features such as customizable page layout, easily customizable homepage, image boxes, custom header and footer links.

Offering a seamless blend of aesthetics and functionality, Mandrake has an optional dark mode and versatile navigation options—choose between accordion menus or content blocks—it provides a tailored experience. Effortlessly customize headers, footers, and more without delving into code. Elevate your help center with ease, delivering a delightful customer journey.

<h3>Branding with Imagery and Colors</h3>

Represent your brand with our theme&#39;s robust branding capabilities. Create a visually engaging environment that aligns seamlessly with your brand identity.

<h3>Category Icons on Home Page</h3>

Up to 8 distinctive icons to represent your categories. Enhance navigation and improve user experience by providing visual cues that resonate with your content.

<h3>Dynamic Dark and Light Mode</h3>

Our theme offers a dynamic approach to user preferences with both dark and light mode options. Tailor the visual experience to suit diverse user preferences, providing a comfortable and personalized reading environment. What&#39;s more, you can set unique images for each mode, ensuring a consistent brand aesthetic in any setting.
<img src="https://i.imgur.com/r6gPn7c.gifv" alt="">

<h3>Free Installation Support</h3>

To ensure a smooth transition to our theme, we offer complimentary installation support. Our dedicated team is ready to assist you in setting up the theme for optimal performance. Please note that for this service, temporary admin permissions will be required.

<h4>Languages</h4>

This theme includes support for translated dynamic content in custom html for your end users. Right to left languages such as Hebrew may not display correctly.

Mandrake

Torango.io

Transform your help center with Mandrake. This highly customizable design features an optional dark mode, ensuring a unique and engaging experience for your customers.

Spectre, a lightweight Zendesk theme, is the perfect balance between simplicity and customization potential. Ideal for most brands, it allows effortless integration of your specific brand elements, including logos, color schemes, and typefaces, enhancing customization and promoting brand recognition.

Spectre accommodates products or brands and offers a variety of settings beyond the default colors, fonts, and branding. The settings include header links, homepage and community headlines, search results formatting, and tailored modifications on the homepage and community main page. Simply introduce your logo, banner image, and color scheme to get started. One of the standout features of Spectre is its automatic highlighting of posts, recent activity, and community interaction. This enables users to stay informed with the latest updates and stirs dynamic community collaboration. 

The Spectre theme is free to use with the Standard license. We also provide effective and friendly support in addition to regular theme updates to incorporate new features. Explore the seamless flow of information with SpectreFlow&#39;s Spectre template.

Spectre

SpectreFlow

Spectre is a simple yet customizable Help Center theme to fit most brands including effortless integration of your brand elements such as logos, color palettes, and typefaces. Add your branding and the theme will automatically highlight posts, recent activity and community interaction.

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