Jon Simone
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Última actividad de Jon Simone-
Jon Simonehizo un comentario,
Have attempted to use Tymeshift a few times now and always found the interface clunky and it was hard to tell if the reporting was reliable (I would see agents offline that were on). I may have had...
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Jon Simonehizo un comentario,
If a customer is waiting in the queue and no agents are available is there a way to send them an email after a certain amount of time letting them know we will follow up via email? This functional...
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Jon Simonehizo un comentario,
Salim Cheurfi how does status based SLA work? Also any updates on a release? Thanks.
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Jon Simonehizo un comentario,
戴恩roa看起来ds lead to transferring to an agent. Is there any flow that allows for an end user to create a ticket or send an email? Also, what happens if an agent is not available?
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Jon Simonehizo un comentario,
We currently use the Unified SDK but want to add messaging. What is the best process for this? It sounds like there is a conflict from this article. I may be missing something here but we would lik...
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Jon Simonehizo un comentario,
Karen Hynes would be very nice to have a quarterly update on this at the very least.
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Jon Simonehizo un comentario,
Thanks for your quick response Kai, do you know if there are any plans to make proactive messages based on events? Responding to emails based on events would be awesome.
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We have been using the older web widget in both our help center and apps as the last time I played with flower builder it did not have feature parity with the classic web widget. I am interested t...
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Jon Simonehizo un comentario,
Can you make proactive messages based on events? Also this appears to require Messaging, is this true?
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Jon Simonecreó una publicación,
Is Zendesk taking Artificial Intelligence seriously?
Hello, I should start off by saying that I have been a big fan of Zendesk and its products, but have had some concerns recently when it comes to the future of Zendesk, its ideas, and the product re...