WithTeam Publishing, you can set up a workflow for new content collaboration or approval. A content author can create a new article as a work in progress, then, when ready, submit the article for review. Articles that are ready for review go into in a queue that reviewers can monitor, if they have permission. Articles can also be assigned to a specific person for review.
To create a work in progress version of an existing, published article, seeStaging content updates for an existing article for review.
Agents can create new content for review if they havemanagement permissions.
Creating a work in progress article
You can create a new article and save it for publishing later. When a new article is saved, it becomes a work in progress article.
To create a work in progress article
- ClickAddin the top menu bar, then selectArticle.
- Enter your content in the article body.
- UnderPublish in sectionin the right panel, select a section for the article.
- ClickSave.
The article becomes a work in progress when you save and is added to theWork in progress list.
- If you want to preview the staged article, clickPreviewin the right panel.
The preview link expires after one hour. The preview can be viewed by anyone who has the link.
- Continue to work on the article as needed.
- When you are ready, you can publish the article, if you have permission, or you cansubmit the article for review.
Submitting a work in progress article for review
When you're ready, you can submit your work in progress article for review. You can also assign the article to a specific person for review, if you'd like.
If you need to submit multiple articles for review at once, seeUpdating knowledge base articles in bulk.
- In Guide, clickManage articles(
) in the sidebar, then selectWork in progressand open your article from the list. - Complete any work on the article, then clickSave.
- When your article is ready, click the drop-down arrow on the Save button, then selectSubmit for review.
本文从工作状态更改to ready for review, and the article is added to theReady for review list.
- If you'd like, you can assign the article to a specific person, seeAssigning or reassigning articles with Team Publishing.
5 Comments
This is all lovely, but when the reviewer changes the content, the article falls out of review. This is not a robust process and will be a huge issue for us as we scale next year. Our process requires another set of eyes on everything before it's published and we expect reviewers to make small changes. Then there is no way for the original author to see it their articles are in review status or not.
This needs to be fixed. You solved half the problem and the other half is critical to solving the entire problem.
Thanks for sharing your feedback, Sharon! I would recommend posting it in theproduct feedback topicin the community, which is our official intake for feedback on our products. Product managers follow those topics and will respond there.
Here are ourguidelines on how to write an effective feedback postand atemplate for posting product feedback.
is there any sort of notification sent to the agent who submitted the article for review once the article has been published?
HiNick Tucci,
I'm afraid it's not possible to set custom notifications for changes in the state of the article at this time. The only time a user receives an email notification with a link to the article is when an article is assigned to that user. You may read more on thishere.
Pleasesign into leave a comment.