If you are an end-user, you can edit your Help Center profile from any Help Center page.
If you are an agent or a Guide admin, you can edit only your description here. Your name, avatar, phone number, alias, and email address and are set in your Support user profile (seeUpdating your user profile and password).
To edit your Help Center profile
- Click your profile icon on the upper-right side of any Help Center page, and then clickMy profileto display your profile.
- ClickEdit profile.
- You can update any of these fields:
- Name
- Alias
If you do not see this field, aliases have not been enabled for your Help Center. Your alias is used in place of your name when you create posts or comments. If you add, change, or remove an alias, all your historical posts and comments are updated too.
Note:This is different than an agent alias (where agents use an alias when communicating with a ticket requester). If you need to set up an agent alias, seeAdding an agent alias. - Profile photo
- Phone
- Description
- ClickOK.
Your Help Center profile is updated.
2 Comments
How can we allow the users to update the language setting in their profile?
Generally, end-users are not able to directly set their language preference. There are some rules that Zendesk uses todetect and set the language for new users, and aside from that, it would be up to agents to manually change the user's language setting for them:Setting and detecting a user's language
However, it is possible to set the user's language automatically via a trigger – here's an example where the language for new email-based tickets, based on the Support Address the email was originally sent to:Using a requester's language in your business rules
Another way to leverage that could be to add a "Language preference" dropdown field to your ticket form. List all your supported languages in the ticket field, don't set it to required, and then create a trigger for each language, replacing the"Channels is Email"and"Received at:"criteria with"Channel is Help Center"and"(name of your language dropdown) is"and then one of your languages. Then in the Actions for each trigger, you'd set the Requester language to match the selection you have specified in the criteria of that trigger. That way, when your users submit a ticket via your help center request form, if they want support in a different language, they can select it right there in the form. You'd want to make sure these triggers are earlier in your list of triggers than any email notification triggers that will email them, since those can be affected by the requester's language.
Hope that helps!
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