Currently, there are four versions of Zendesk Chat in use. Which version you’re using depends on a number of factors, including:
- When you signed up for Zendesk Chat
- The website where you signed up
- Whether you are using a Chat-only account, or a Chat account integrated with Zendesk Support
Based on these and other factors, you may be using one of the following versions of Zendesk Chat:
- Zendesk Chat Phase 4, Chat-only or Chat + Support, available after October 24, 2018.
- Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who later added a Chat account.
- 遗留zendk Chat, a chat-only version, created on
zopim.com
. - 遗留zendk Chat + Support, an integrated Chat-Support account, created on
zopim.com
.Documentation related to Legacy Chat versions can be found in theUsing Legacy Chatsection of this Help Center,
Use the lists below to determine which version you are currently using.
你在Zendesk聊亚博天第四阶段如果……
- You sign in to your account at
zendesk.com
. - Your dashboard URL is
subdomain.zendesk.com/chat
. - Agents update their name, email, and password in theAdmin Center(accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
- On your Chat dashboard, you see the Zendesk Product Tray icon () in the top toolbar.
You're on Zendesk Chat Phase 3 if...
- You sign in to your account at
zendesk.com
. - Your dashboard URL is
subdomain.zendesk.com/chat
. - Agents update their name, email, and password inZendesk Support(accessed from the Chat dashboard via Settings > Personal >Profile tab, and clicking Edit Profile).
- On your Chat dashboard, you see the Zendesk Product Tray icon () in the top toolbar.
You are on Legacy Zendesk Chat if…
- You sign in to your account at
account.zopim.com
. - Your dashboard URL is
dashboard.zopim.com
. - Agents update their name, email, and passworddirectly in the Chat dashboard(accessed fromSettings > Personal >Profiletab).
- When you open your dashboard and go toSettings > Accountand click theZendesk Supporttab, you see an option to sign up for Zendesk Support.
- When you open your dashboard and go toSettings > Personal, youdo notsee a Zendesk Support tab.
5 Comments
I saw others commenting regarding not having Chat set up with Support, but could no longer find those comments. How do we migrate with no Chat option. We don't use it and don't have it to my knowledge. Additionally, there are no plans to use it.
Thanks
Im trying to cancelour account.... have looged on to the older zopim account but there is no way there to do it that I can find.
I'm going to create a ticket on your behalf so our Customer Care team can look into this for you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
Si grasiás nesesito saber lo del error
Pleasesign into leave a comment.