Question
Where can I add metrics and attributes in Explore? When should I choose a metric or an attribute?
Answer
Metrics and attributes are the foundation of Explore. They are categories of information that are used to measure and organize your data.
- You can think of metrics as the "what" that makes up the report.添加一个规to choose what quantifiable information you want to measure.
- Attributes tell us "how" to organize the results.Add attributesto tell Explore how you want to organize and segment that information by specific qualities.
For more information, see the article:Getting started with custom metrics and attributes.
Tip:Before you create your own reports from scratch, take a look at the default reports that come with Zendesk:Getting started with pre-built dashboards. Next, check out our recipes library for step-by-step instructions to create reports on a wide variety of topics:Explore recipes.
0 Comments
Pleasesign into leave a comment.