You can limit access to your help center in two ways:
- Restricting your entire help center to signed-in users only
You can prevent anonymous visitors from accessing your help center by requiring end users to sign in. This is known as arestrictedhelp center. Visitors will only see the sign-in page.
- Setting view permissions that restrict signed-in users to a user segment (this feature is not available on Suite Team)
You can define which of your help center users can have view access by setting the help center view permissions. The following options are available:
- Signed-in usersThis includes internal and external users who create an account and sign in to your help center.
- 经纪人和经理This option is for staff members only, so that you can create content that is internal-only.
- Custom user segmentThis option enables you to restrict viewing access to specific users based on tags, organizations, or groups by applying custom user segments (seeCreating user segments to restrict access).
You can also restrict access to specific areas of your knowledge base (seeRestricting access to knowledge base content) and community (seeRestricting access to community content).
To restrict your help center visibility
- In Guide, click theSettings(
) icon in the sidebar.
- UnderSecurity, selectRequire sign in.
- (Optional) If you want to restrict your help center visibility to a segment, underRequire sign in, selectLimit to user segment, then open the dropdown menu and select aUser segment.Note:Restricting visibility to a user segment is not available on Suite Team.
By default, the visibility of your help center is set toSigned in users.
- ClickUpdate.
View restrictions do not apply to Guide admins. Admins can access all help center content, regardless of view permissions.
Note:You can restrict agents from viewing your help center. However, they will be able to create and edit articles in Guide.
31 Comments
HiChad Susa (Gravity CX - Zendesk Partner)
Try putting below code at the bottom of yourstyle. cssfile
.user-info, .nav-wrapper a.login {display:none;}Andthis在你的底部script.jsfile
$(document).ready(function(){var userRole = HelpCenter.user.role;
if (userRole == 'manager' || userRole == 'agent') {
$('.user-info').show();
}
});
Please note that Zendesk does not support nor guarantee custom code. If you add any customizations to your account and need assistance, you may need to reach out to your IT/Dev or try searching for a solution online.
Hope this helps!
Pleasesign into leave a comment.