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How can I answer chat requests after hours in the Agent Workspace?

Mark Nino Valencia
  • Edited

Question

Operating hourshave ended and we still have chats in the queue. How can I manually answer chat requests that are waiting in the Agent Workspace?

Answer

Assigned routingno longer assigns chats when operating hours have ended in theAgent Workspace.

聊天that are waiting in the queue after operating hours end can be assigned manually in yourUnassignedticketsview.

For more information, see the article:Serving chats in the Zendesk Agent Workspace.

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