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If you are on a Legacy Chat standalone account and use WordPress, you can add the Zendesk Chat widget to your site. Choose one of the methods below to add Chat.

Note:If you are using Zendesk Chat in the Web Widget, or are using Zendesk Chat + Support, seeSetting up and using the Zendesk Support for WordPress plugin.

To add the Zendesk Chat widget via plugins

Note:This applies only to Phase 1 and 4 chat accounts and is not intended for Phase 3 chat accounts. If you have a Phase 3 chat account, use theWeb部件的插件中rt.

ClickPlugins>Add New.
Search for the Zendesk Chat app and clickInstall Now.
After the plugin is installed, clickActivate.
Select Zendesk Chat from the menu on the left-hand side. When prompted, enter the credentials for your Chat-only account. This is usually an email address and password.
ClickLink Upto complete the setup process.

To add the widget via the Appearance menu

SelectAppearance>Editor.
Paste your Zendesk live chat script in theFootersection, before the tag. Note:To find your embed code, seeAdding the Chat widget to your website.
ClickUpdate File.

9 Comments

Christian Enoza
- November 11, 2021 05:42
Hi Zendesk Team, is the plugin working with the most recent version of Wordpress?, It seem's I cannot activate it. I already activated the plugin and put in the details:

Zendesk Chat Username (E-mail):

亚博Zendesk聊天密码:

Subdomain (For Zendesk Chat accounts with a subdomain): On this section when I put in the subdomain, it won't launch the dashboard, because it goes to https://https://xxx.zendesk.com/.zendesk.com. so there must be something wrong with the plugin.

Regards,

Christian

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john jim
- November 16, 2021 16:09
Hi I am getting the same error as

Hi Zendesk Team, is the plugin working with the most recent version of Wordpress?, It seem's I cannot activate it. I already activated the plugin and put in the details:

Zendesk Chat Username (E-mail):

亚博Zendesk聊天密码:

Subdomain (For Zendesk Chat accounts with a subdomain): On this section when I put in the subdomain, it won't launch the dashboard, because it goes to https://https://xxx.zendesk.com/.zendesk.com. so there must be something wrong with the plugin.

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Mike dela Rosa
- November 22, 2021 00:19
Zendesk Customer Care
Hi Christian, I'll be creating a ticket for this to further discuss this issue in detail.

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Paul Addicott-Evans
- February 15, 2022 15:39
Is there any update on this? It still doesn't appear to be working.

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Mike dela Rosa
- February 20, 2022 17:31
Zendesk Customer Care
Hey Paul! Kindly try this article we have:https://support.zendesk.com/hc/en-us/articles/4408886694810-Setting-up-and-using-the-Zendesk-Support-for-Wordpress-plugin

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abdullah hussaini
- November 19, 2022 08:53
Chat server is disconnected and do not working.

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abdullah hussaini
- November 19, 2022 08:54
We cannot launch the chat dashboard.

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Kwely Devops
- December 06, 2022 19:30
Same thing as reported above, plugin fails with error trying to connect after putting in email, password, and domain

Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /path/to/site//kwely/app/public/wp-content/plugins/zopim-live-chat/includes/class-login.php:42 Stack trace: #0 /path/to/site//kwely/app/public/wp-content/plugins/zopim-live-chat/includes/class-admin.php(77): Zopim_Login->do_login() #1 /path/to/site//kwely/app/public/wp-includes/class-wp-hook.php(308): Zopim_Admin->zopim_account_config('') #2 /path/to/site//kwely/app/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #3 /path/to/site//kwely/app/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /path/to/site//kwely/app/public/wp-admin/admin.php(259): do_action('toplevel_page_z...') #5 {main} thrown in /path/to/site//kwely/app/public/wp-content/plugins/zopim-live-chat/includes/class-login.php on line 42

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Leo
- December 09, 2022 04:23
How do I enter the customize script code using this plugin?

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Installing Zendesk Chat for WordPress

9 Comments