This topic includes resources for understanding, creating, and using Zendesk Chat triggers.
Documentation
- About the Chat default triggers
- Zendesk Chat triggers conditions and actions reference
- Working with Zendesk Chat triggers
- Automatically route chats to departments
- Targeting key visitors with proactive chat
- Chat triggers in Zendesk messaging
Best practices and recipes
- Best practices: How to test a Chat trigger
- Best practices: Targeting key visitors with proactive chat
- Recipe: Identifying visitors' search engines
- Recipe: Route a chat to a department based on the country the visitor is chatting from
- Recipe: Identifying visitors' search engines
- Recipe: route a chat to a department based on the URL of the website
- Recipe: Send messages to your customers waiting in the queue
3 Comments
Hey Zendesk!
Most of the troubleshooting links are broken.
Could you look into this?
Thanks for bringing this to our attention! I'll loop in our documentation team so they can review this article and update the troubleshooting links.
Cheers!
There is nothing about the ability to send questions via triggers to the customer and allowing him to pick an answer while it is possible via shortcuts
Pleasesign into leave a comment.