Question

While using Zendesk SDK, what common information should I keep in mind?

Answer

亚博Zendesk SDK是新的移动SDK开发的禅宗desk. This has been developed to work specifically withMessagingand theAgent Workspace. Below are some things to consider while using the SDK.

Limitations

The known issues and limitations can be referenced in our developer documentation foriOSandAndroid.

Overwriting core frameworks

The Zendesk SDK requires core frameworks, such asUIKit, within iOS to work as expected. If the behavior of these frameworks is overwritten, we cannot guarantee how our SDK will function within the app.

We recommend extending the UIKit API instead of overwriting it. When expecting specific behavior, overwriting the API prevents the SDK from working as intended within your app.

Avoid low contrast in your themes

You can customize theZendesk SDK UIcolors in theAdmin Center.

Mobile devices are used in more diverse environments than desktop applications. Keep in mind the accessibility when editing the theme colors so that your app could be easily accessible from anywhere. We recommend following theW3C contrast guidelines.

Avoid similar light and dark themes

Zendesk SDK allows setting both light and dark themes in the Admin Center. If both of the themes are similar in color, your users may not see the differences which can cause confusion.

All of the SDK capabilities can be found in our developer documentation:Zendesk Web Widget and SDKs.