In Flow Builder, you can add rich content elements to some of the steps in your bot’s answer flows. Rich content elements appear to your customers in the Web Widget, mobile apps, social apps, and third-party apps.
Rich content elements can be added when you arecreating a new answer,adding a new step to an existing answer。或updating an existing step。
This article describes the following rich content types:
Adding images and gifs
You can add an image or an animated gif to your answer flow, to provide an engaging experience, add screenshots or other visuals to illustrate answers, and present products and services in a way that best represents your brand.
Images and gifs can be added to the following step types:
To be included in an answer step, the image or gif must:
- Have a web address that can be accessed by your customers
- Be no larger than 10 MB
- Be one of the following image formats:
- bmp
- gif
- heic
- heif
- jfif
- jpg
- jpeg
- png
- svg+xml
- tiff
- tif
- webp
添加一个图像或gif迈出的一步
- With the new or existing answer open in Flow Builder, click the step type you want to add the image or gif to, or click the Add step icon (
)和年代elect the step type to create a new step. - If you’re adding the image to a Send message step, click theInsert imageicon (
). - Enter the image’s web address (required) and description (optional), then clickDone。
- Finish configuring the step, then clickDoneat the top of the Flow Builder.
The image or gif appears in the step preview.
The image, as well as any other updates, will not appear to the customer until youpublish the answer。
Adding emoji
You can use the emoji picker to add emoji to your answer flows.
Emoji can be added to the following answer step types:
To add an emoji to a step
- With the new or existing answer open in Flow Builder, click the message step you want to add the emoji to. Alternatively, click theAdd stepicon ()和年代elect the step type you want to create.
- In the Bot message box, enter or update any text as needed, and click theEmojiicon (
) to open the picker. - Scroll or search for the emoji you want, then click it to add to the bot message.
- Finish configuring the step, then clickDoneat the top of the Flow Builder.
The emoji appears in the step preview.
The emoji, as well as any other updates, will not appear to the customer until youpublish the answer。Adding button links
You can add buttons to steps in your answer flow. When a customer clicks a button, they'll open an external link, such as a different knowledge base or another page within the current website.
You can add button links to the following step types:
To add a button link to a Send message step
- Open or create a new answer in Flow Builder, then click an existingSend messagestep or create a new one.
- Click theAdd a buttonlink.
- Enter the button’s web address and text, then clickAdd。
- Finish configuring the step, then clickDoneat the top of the Flow Builder.
You can add up to 10 button links to each Send message step.
您可以编辑button by clicking theOptions icon(
).
To add a button link to an Add carousel step
- Open or create a new answer in Flow Builder, then click an existingAdd carouselstep or create a new one.
- Click a carousel panel.
- Where requested, enter the button’s web address and text, then clickDone。
- Finish configuring the step, then clickDoneat the top of the Flow Builder.
您可以编辑button by clicking the carousel panel'sOptions icon().
5 Comments
"3. Enter the image’s web address (required)" is a bit confusing. I have tried to attach the image to a ticket and copied the link from there but it still says it's not a valid url.
Could you explain in more details please? Thank you.
I added a .gif as one of my responses however when I go to preview it, it's displayed in a small box and doesn't show the entire gif.
For example, my .gif is a short animation from an iphone recording.
Is there a way to change the size so it shows the entire .gif size rather then a small box?
Resizing is not natively available. However, you can resize your image/gif in a 16:9 ratio directly before you upload it.
Requiring a URL for each image is not helpful at all for us, I would want to add standalone images of screenshots from our product and this requirement prevents that. Will you support bot responses that can have uploaded images in the future?
This is another example I see of Zendesk focusing on B2C/general public organisations and not B2B.
嗨Danethe add a button option is very nice but variables cannot be added as link..
Pleasesign into leave a comment.