Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Lack of previous conversation on customer side0votes 0comments
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Customers/End-Users tab0votes 0comments
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无法选择教育津贴il to send to and no notification for failed sent emails1vote 0comments
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Agents Viewing Organizations2votes 1comment
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Bulk moving new tickets from one queue to another queue0votes 0comments
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Additional conditions for Automations on Ticket Updates2votes 4comments
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Request - CC an email address without manually adding a new user8votes 5comments
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Redaction Customization - rules page0votes 0comments
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Feedback zum neuen Arbeitsbereich für Agenten0votes 0comments
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Limitations on Social Media-Messaging Agent Productivity Report1vote 0comments
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CSAT CustomizationNot planned6votes 8comments
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Slack integration should unfurl tickets4votes 1comment
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Multi-select in user profiles & organizationsPlanned32votes 32comments
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Add zendesk tag to comment on specific tweet0votes 2comments
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Connection Error Zendesk1vote 3comments
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OLA - Contratos de Nível Operacional1vote 1comment
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Se podría hacer una mejor visibilidad en la conversación0votes 0comments
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SMTP Email delivery methodPlanned53votes 52comments
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New UI is not handy1vote 2comments
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Ability to reply to correct tweet rather than the original tweet0votes 2comments
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Allow requestors to add emails to be CC'd on their support form requestAnswered2votes 15comments
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Including {{ticket.description}} placeholder in trigger6votes 6comments
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End user can't see their organization tickets.0votes 1comment
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Triggers that compare multiple date fields from a ticket.7votes 5comments
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Customizing Ticket Statistics in agent home tabs6votes 7comments
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Messaging Shows Wait Times and Queue Location2votes 0comments
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Allowing end users to see On-Hold4votes 14comments
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Change Ticket Subject by action8votes 5comments