Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
-
Product feedback guidelines & how to write a good feedback postPinned0votes 0comments
-
Product Feedback + Feature Request Post TemplatePinned0votes 0comments
-
Update the Talk Dashboard to account for all call outcomesAnswered5votes 3comments
-
Ringing toneAnswered1vote 1comment
-
Tracking agent logged in timeAnswered0votes 2comments
-
Voicemail treatment and reportingAnswered1vote 1comment
-
Customize or remove text back confirmation greetingAnswered2votes 1comment
-
Allow call transfers or add a third party with a light agent never connected in ZendeskAnswered1vote 2comments
-
Enabling use of two different phone numbersAnswered2votes 4comments
-
Call avoidance - agent refreshes browser when receiving an incoming callAnswered1vote 1comment
-
ZD Talk to Create a Ticket in ZD even when call failsAnswered5votes 1comment
-
Add simultaneous callingAnswered2votes 3comments
-
Agent statuses - a way to minimize listAnswered1vote 2comments
-
Coming soon: IVR Keypress tagging with Omnichannel Routing2votes 2comments
-
Using overflow only outside of business hoursAnswered1vote 1comment
-
产品反馈——Omnichannel柔的电话ted to a viewAnswered3votes 1comment
-
Translation from FR to ENGAnswered0votes 1comment
-
How to can I identify from what IVR route a Talk call originates?Planned2votes 3comments
-
Talk status changes to offline between tabsAnswered2votes 17comments
-
Real time audio streaming support - ZenDesk TalkAnswered0votes 1comment
-
Feature Suggestions: Talk Dashboard Analytics for historical dataAnswered1vote 1comment
-
Set Country Codes permanent to "not US"Answered1vote 2comments
-
Set Emergency Greeting and set up for all linesAnswered0votes 2comments
-
Disable right click "save audio" for call recordingsAnswered0votes 1comment
-
Greeting for Outbound call - EU GDPR issueAnswered1vote 3comments
-
Bulk download call recordingsNot planned0votes 1comment
-
Routing to all agents within a group at once, not round robinPlanned1vote 4comments
-
Call Routing to Secondary GroupsAnswered0votes 7comments
-
Question on additional chargesAnswered0votes 1comment