Anna Roussanova
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Recent activity by Anna Roussanova-
Hi folks, I wanted to let you know that our developers figured out the problem with content moderation emails not being sent and fixed it. So you should start seeing those emails now.
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Hey Evgeni, to take a published article back to draft status you would need to unpublish it, which would make it inaccessible for your end-users. Unless there is something actively wrong and damag...
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Hey Patrick and Chad, I wanted to let you know that I created a ticket for Patrick to look into this issue. I'll throw an update on here once I track down exactly what's going on.
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Hi Sovellin, yes, if the user is authenticated into the widget as described in this article, they will see the articles appropriate to their user segment.
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Hi Shweta, as the article mentions, we only have CORS implemented for API requests authenticated with OAuth access tokens, so if you need to make a CORS request to Zendesk you would have to use OA...
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Hi Lauren, ordering alphabetically should order the articles from A to Z. The order might not be reflected in the Admin interface, though, which sometimes throws people off. If you preview the Help...
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Hi Dayana, with the messaging flow there's no option to present the user with a contact form.
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Hey Alex, this would be possible with a whole lot of custom JS code in your Help Center theme. I'd encourage you to get your developers involved to look into doing that. Alternatively, you could en...
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Hi Steven, I think McCabe meant that you could build a custom internal app. There isn't a public app that does what you need it to.