Darenne
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Total activity16
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Last activity
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Activity overview
Latest activity by Darenne-
Darennecommented,
Hi Allen Lai | Head of CX, Otter.ai, We understand that you wish to create a custom role similar to a Light agent. However, the Light Agent role is a special role that cannot be replicated or clone...
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Darennecommented,
Hi Chad, Thanks for patiently waiting! Ideally, it is not possible to apply different SSO options to individual brands, unless using a custom script for JWT. Based on the scenario you provided, it...
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Darennecommented,
Hi Vladimir, Thank you for patiently waiting. Unfortunately, what you want to happen needs to be done in a custom way which is already out of scope at our end at Zendesk. We have a default metric f...
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Darennecommented,
Hi Michael, Due to the complexity of the issue, I've created a ticket for this concern and will give you an update on the ticket ID too. Thank you for your kind understanding!
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Darennecommented,
Hi Brandon, Apologies for the delayed response. In order for us to properly investigate this, I've created a ticket on your behalf to look into this further.
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Darennecommented,
Hi Bill, I've played around with the formula and it appears that this is possible by using the formulas from the articles I sent you. See DATE_LAST_FIX function and Creating the last refresh timest...
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Darennecommented,
Hi Zach, Reading through comments from this article, it appears here that there's an option for us to remove the sort if it has been applied already and the workaround is also documented on the ar...
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Darennecommented,
Hi Bill, With regard to your concern about the Date of the last comment made by an agent, it appears that this can be answered from one of the topics outlined in this article. For your reference, ...
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Darennecommented,
Hi Chad, The closest way to achieve what you want to happen is to create a trigger to add a tag to the ticket if the ticket is created via chat channel then you can use that condition on your exist...